Collector III

To create joy and ignite Michiganders’ Impossible Dreams.

At orsa, our commitments start with our purpose and are guided by our vibrantly livedvalues. We walk together toward strategic ends, galvanized by regenerative leadership and a growth orientation which moves us toward our human potential, so that we can support Michiganders in shaping the life they desire.

The senior advanced resolution specialist serves as a subject matter expert and escalation point within orsa credit union’s late-stage recovery framework, managing high-complexity delinquencies across all product lines, including commercial, real estate, and bankruptcy estates. This role exercises independent judgment to navigate intricate legal proceedings, multi-jurisdictional enforcement actions, and sophisticated asset liquidation strategies. The specialist acts as the primary authority on bankruptcy administration (Chapter 7/11/13), foreclosure logistics, and regulatory compliance, ensuring that all resolution paths maximize net recoveries while mitigating legal and reputational risk.

Beyond case execution, this individual mentors junior staff, refines collection policies based on portfolio trends, and partners with Legal and Risk leadership to optimize the credit union’s overall loss mitigation posture.

This position has a minimumhourly rate of $28.61
, but your offer amount may be increased with relevant work experience and transferable skills.

As an impact-driven team, our work is collaborative and dynamic. This role, like all positions at orsa, will be counted on to perform a variety of tasks as directed by leadership. Some of the core deliverables for this role are:

• Handle the most severe delinquencies and accounts requiring intricate negotiation strategies beyond standard settlement parameters.
• Manage complex foreclosure, litigation, and liquidation cycles involving unique legal challenges; recommend asset retention vs. immediate sale based on market conditions and recovery projections.
• Serve as the primary internal resource for bankruptcy proceedings, including analyzing dischargeability, managing adversary proceedings, coordinating with external counsel on strategic motions, and navigating Chapter 7/13/11 nuances to maximize creditor recovery.
• Represent orsa credit union in higher-level court proceedings (beyond small claims), mediate complex settlements, and execute sophisticated judgment enforcement strategies.
• Provide coaching to junior/specialist staff on legal procedures, negotiation tactics, and compliance protocols; conduct periodic quality audits of case files to identify systemic gaps and drive continuous improvement in team performance.
• Evaluate third-party vendor performance and support contract renewals, negotiate fee structures, and implement corrective action plans for underperforming partners to reduce cost-per-dollar-recovered.
• Analyze recovery trends and operational bottlenecks to recommend updates to collection policies, workflows, and system configurations; pilot new resolution strategies to enhance net recovery rates across the portfolio.
• Utilize FPR data and internal analytics to segment portfolios by risk/recovery probability, identifying opportunities for targeted intervention that maximizes cash flow while minimizing legal exposure.

• Act as the designated escalation point for resolving complex member complaints, FCRA disputes, and potential regulatory inquiries before they reach Legal or Compliance leadership and ensure all actions withstand rigorous examination scrutiny.
• Collaborate Lending leadership, ALCO, and Risk Management to assess the impact of late-stage dispositions on ALLL/CECL reserves, charge-off timing, and future lending criteria adjustments.

• Travel to other branches as needed.
• Maintain generalized knowledge of all advanced resolution team deliverables and KPIs.
• Respond to loss mitigation requests including foreclosures, short sales, and repossessions.
• Assist with data collection, reporting, and analysis as requested…