Customer Success Manager

Plymouth, MI | Pittsburgh, PA | Moorestown, NJ | Janesville, WI

Full-time

Customer Success

$70,000 – $95,000

As a Customer Success Manager (CSM) at Rogue Hire, you own the post-onboarding client lifecycle, ensuring clients achieve measurable outcomes with Rogue Hire products. You'll play a pivotal role in driving product adoption, satisfaction, impact, and long-term client retention through proactive engagement, actionable insights, and exceptional support. This role is essential in helping clients realize the full value of our solutions, securing renewals, and driving business growth.

At Rogue Hire, we are driven by data, technology, and unmatched expertise to empower organizations to fill their provider jobs faster. Our collaborative culture, commitment to professional growth, and track record of innovation set us apart. We offer a dynamic career path for talented individuals looking to make an impact.

• Build Relationships:
  Serve as the main post-onboarding point of contact for a portfolio of enterprise and mid-market clients.
• Drive Adoption:
  Train, educate, and support users on best practices, features, and analytics use cases to maximize product utilization.
• Understand Client Goals:
  Develop trusted relationships with business and technical stakeholders, deeply understanding their objectives and challenges.
• Monitor Success:
  Analyze customer health metrics, proactively address risks, and identify partnership growth opportunities.
• Deliver Insights:
  Use data and feedback to recommend solutions, new features, or reporting strategies that align with client needs.
• Advocate for Clients:
  Collaborate with internal teams (Product, Support, Sales, Engineering) to resolve issues, deliver enhancements, and ensure client satisfaction.
• Communicate Value:
  Conduct regular check-ins, review meetings, and business reviews to demonstrate the impact of our solutions.
• Document Success:
  Capture success stories, lessons learned, and best practices to share with clients and internal stakeholders.

• Impactful Work:
  Help shape the future of talent acquisition by empowering organizations to achieve their hiring goals faster.
• Professional Growth:
  Thrive in a collaborative culture that prioritizes innovation and career development.
• Dynamic Environment:
  Be part of a fast-paced, data-driven company where your contributions make a tangible difference.
• Comprehensive Benefits:
  Enjoy competitive compensation, benefits, and opportunities for advancement.

• Education:
  
  Bachelor's degree in Business, Analytics, Computer Science, or a related field.
• Experience:
  
  3+ years in customer success, account management, analytics consulting, or a related client-facing SaaS/data platform role. Domain knowledge in Talent Acquisition (TA) using data to drive TA performance is strongly preferred.
• Technical
  
  Skills:
  
  Proficiency with analytics platforms, data visualization tools (Power BI, Tableau, Looker), and BI best practices. Proficiency with Microsoft Office suite of tools.
• Communication:
  Outstanding relationship-building and communication skills to handle complex client needs.
• Analytical Mindset:
  Strong ability to make data-driven recommendations and analyze customer feedback.
• Tools Knowledge:
  Familiarity with customer success platforms (Gainsight, Churn Zero, Totango), CRM systems (Salesforce, Hub Spot), support ticketing systems and/or ATS systems (Workday, Taleo, iCIMs) is a plus.

• Proactive problem solver with excellent project management skills.
• Empathy, patience, and a customer-first mindset.
• A passion for continuous learning and adaptability in a fast-changing industry.