IT Help Desk Representative; Part-Time

Position: IT Help Desk Representative (Part-Time)
## IT Help Desk Representative (Part-Time)
Apply locations:
Plastipak GBTC - Plymouth, MItime type:
Part time posted on:
Posted Todayjob requisition :
REQ
23944

We are seeking a Help Desk Representative to join our on-site IT team in Plymouth. In this role, you will provide technical advice, support, and troubleshooting assistance to users across all levels and departments of the organization.
** The work schedule is Friday & Saturday evenings from 7pm to 7am. This is a long-term contract position.
**** You Will:
*** Provide first level support for all systems and ensure appropriate escalation to specialist teams.
* Support users within a particular area and aim to maintain an environment that enables them to perform their own role efficiently.
* React to reported problems in a manner which keeps disruption to a minimum ensuring the user is kept up to date as to the status of any problems they have.
* Work on assignments that are semi-routine in nature where ability to recognize deviation from accepted practices is required.
* Ensure faults are identified and repaired in accordance with all relevant health and safety regulations.
* Ensure repaired equipment is tested and performs to an agreed standard.
** You Have:
*** Excellent customer service skills that could assist non-technical users in a professional and friendly manner.
* PC literate with a good working knowledge of Microsoft Office and Outlook required.
* Windows 11 experience required.
* Understanding of LAN and Networking concepts preferred.
* Web programming experience (JavaScript, VBScript, HTML, PHP, C, C++, CSS, XML, and SQL) preferred.
* Troubleshoot computer related issues over the phone locally and to remote locations.

Plastipak is an Equal Opportunity Employer
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