Senior Business System Analyst

Alliance Franchise Brands LLC is the franchisor of approximately 600 locations across North America operating the company’s brands:
Allegra Marketing Print Mail, Image
360, Signs Now, Signs By Tomorrow, KKP, Insty-Prints, American Speedy Printing Centers, and True Install
.

Our independently owned and operated Franchise Members provide businesses and organizations with a one‑stop resourc
e for technologically advanced solutions in printing, signage, marketing, and graphics communication
s.

At Alliance Franchise Brands, our Core Focus and Core Values serve as the foundation for how we operate and who we are. They are embedded into our culture and guide how we support Franchise Members, collaborate internally, and deliver impact every day.

• Members First
• Ethical & Trustworthy
• Can‑Do, Results Driven
• Respect Others
• Passion for Being Great

The Senior Business Systems Specialist plays a critical role in supporting and training Franchise Members on key business systems, including Core Bridge, Quick Books, and Profit Mastery. This position ensures that Franchise Members are equipped with the tools, knowledge, and insights needed to manage their operations efficiently and profitably.

• Management Information Systems (MIS)
• Responsible for providing comprehensive Core Bridge support to Franchise Members, focusing on training and onboarding, troubleshooting, and acting as a Franchise Member liaison with Core Bridge.
• Provide support on MIS tools for support to various business financial management processes.
• WIP Reporting:
  Used for production meetings and scheduling.
• Financial and Data-Driven Analysis:
  Training and support for operations, financial and analytics reporting to help Franchise Members manage their centers effectively.
• Right Start Program:
  Supporting Franchise Members in utilizing specialized reports for members participating in the Right Start program.
• Support data mining and retrieval for data for aggregation using the MIS for reporting and data export.
• Support Core Bridge integration with Quick Books to ensure accurate financial reporting via training and troubleshooting.
• Provide transition assistance to new Franchise Member after purchasing an existing franchise business.
• Provide first-line support to Franchise Members by addressing technical issues and inquiries related to Core Bridge, ensuring they receive timely and effective assistance.
• Guide Franchise Members through the order of operations, including checking the Core Bridge Knowledge Base.
• Monitor and resolve support tickets created through the Member Hub support case system or via email.
• Quick Books
• Provide technical support for Quick Books, including reporting, troubleshooting integration issues, workflow guidance, and resolution of user support requests.
• Provide support for Quick Books configuration, account mapping, reconciliation processes, and Core Bridge integration workflows through training, troubleshooting, and documentation.
• Support franchise center ownership transitions, including WIP review, system setup, training coordination, and operational readiness for resale and acquisition activity.
• Create and maintain documentation, training materials, job aids, and troubleshooting guides for common Core Bridge-to-Quick Books workflows.
• Collaborate with software providers and Enterprise Technology teams for advanced system fixes or enhancements.
• Profit Mastery
• Support Franchise Members in maintaining accurate and consistent financial and operational data required for reporting, benchmarking, and business system utilization.
• Assist with data validation, reporting preparation, and financial data quality initiatives in collaboration with Franchise Members, Finance, Enterprise Technology, and business partners.
• Play a significant role in the annual Operating Ratio Study by supporting data collection, validation, reporting, and coordination activities.
• Support Profit Mastery and related financial education programs by collaborating with internal teams to improve reporting, resolve data-related issues, and promote accurate financial…