Lending systems analyst

Our Purpose

To create joy and ignite Michiganders’ Impossible Dreams.

At orsa, our commitments start with our purpose and are guided by our vibrantly lived values. We walk together toward strategic ends, galvanized by regenerative leadership and a growth orientation which moves us toward our human potential, so that we can support Michiganders in shaping the life they desire.

The lending systems analyst leverages deep lending domain expertise alongside strong technical aptitude to support, design and configure systems including loan origination systems, product and pricing engines, point of sale systems and loan servicing platforms.

This position has a minimum hourly rate of $35.29, but your offer amount may be increased with relevant work experience and transferable skills.

As an impact-driven team, our work is collaborative and dynamic. This role, like all positions at orsa, will be counted on to perform a variety of tasks as directed by leadership. Some of the core deliverables for this role are:

• Serve as the primary lending systems analyst by managing and refining the system platforms; and by troubleshooting issues and underlying causes.
• Responsible for the design, documentation, building, testing, and enhancement deployment of various lending systems.
• Own workflow developments and enhancements, system conversions and integrations, identify and remediate system vulnerabilities, and facilitate the implementation of new regulatory requirements.
• Leverage system knowledge to partner with various areas of the credit union to advance organizational initiatives and support operations.
• Manage the full life cycle of system upgrades and releases, including initial assessment, collaboration with Lending teams to analyze impact, execution of associated system changes and communication.
• Combine research with operational and system knowledge to make recommendations and establish requirements for system and process changes.
• Maintain system and procedural documentation.

• Participate in RFP processes to guide the organization toward appropriate decisions regarding new software.
• Support organizational and departmental projects involving Lending systems.
• Lead requirements gathering with stakeholders to translate complex business needs into precise technical specifications.
• Own the end-to-end testing lifecycle, including creating test plans, executing UAT, and validating system conversions and integrations before production deployment.
• Document system architecture, data flows, and SOPs to facilitate knowledge transfer and support future scalability.

• Shadow Lending team members to better understand their workflows. Identify opportunities to drive efficiency through system enhancements and reimagined workflows.
• Collaborate with Lending and AI teams to identify opportunities for robotic process automation and AI driven workflows. Provide support in the design, build and execution of AI processes.
• Leverage technology solutions for continuous improvements of processes and service for team members and members.

• Education:
  
  High school diploma or equivalent.
• Work Experience:
  
  Minimum 2 years of experience as a systems analyst.
• Industry
  
  Experience:
  
  Familiarity with typical lending products services, systems, and workflows.
• Familiarity with Encompass and related integrations, Optimal Blue, Blend and FICS Mortgage Servicer.

• Industry
  
  Experience:
  
  Familiarity with Encompass and related integrations, Optimal Blue, Blend and FICS Mortgage Servicer.

• At orsa, whether we serve as managers, lead cross-functional teams or initiatives, or simply lead ourselves, we are all leaders.
• Core Adaptive Capabilities:
  Recognizes recurring patterns in how leaders struggle to apply new skills, adjusting facilitation and coaching approaches as cohorts, leader needs, and business context shift.
• Human-Centered Leadership:
  Brings genuine empathy and psychological safety to coaching conversations with leaders, especially during vulnerable moments such as a new leader's first team conflict.
• Strategic Thinking & Innovation:
  Tries new facilitation techniques and reinforcement tools, sharing what resonates with peers to strengthen orsa's leadership development practice.
• Execution in Ambiguity:
  Exercises sound personal judgment when a session or coaching…