Dispatcher, Supply Chain​/Logistics

Job Title:

Dispatcher

Job Description

The Dispatcher oversees transportation move management from initial assignment through final delivery, ensuring shipments are coordinated efficiently, monitored closely, and delivered on time. This role focuses on securing carrier capacity, maintaining accurate shipment status in the transportation management system, and proactively resolving delivery issues while communicating updates to internal stakeholders and customers. The position is ideal for someone who thrives in a fast-paced logistics environment, excels at problem-solving, and can balance service quality, operational efficiency, and profitability while maintaining strong carrier relationships.

This opportunity offers a clear growth path into leadership roles within transportation operations.

Responsibilities

+ Coordinate and manage shipments from assignment through final delivery, ensuring all moves progress smoothly and meet service expectations.

+ Monitor and maintain load boards to secure timely coverage for all shipments and address capacity needs as they arise.

+ Source and secure carrier capacity within established rate guidelines, balancing cost effectiveness with service quality.

+ Maintain accurate, up-to-date shipment status information within the transportation management system (TMS).

+ Monitor pickups and deliveries to ensure performance standards are met and service commitments are honored.

+ Identify shipment delays and service risks proactively and take action to mitigate potential issues.

+ Resolve transportation exceptions and operational issues quickly and effectively, minimizing impact to customers and carriers.

+ Escalate unresolved concerns with clear, documented action steps and communication to appropriate stakeholders.

+ Serve as the primary point of contact for carriers and transportation providers, handling day-to-day communication and support.

+ Build and maintain strong, positive relationships with carriers to support reliable capacity and long-term partnerships.

+ Provide proactive shipment updates and exception notifications to internal teams and customers, ensuring transparent communication.

+ Partner closely with account management and operations teams to coordinate service, resolve issues, and support customer needs.

+ Troubleshoot service issues and coordinate resolutions that balance carrier requirements, customer expectations, and profitability goals.

+ Deliver exceptional customer service in a fast-paced environment, maintaining a professional and solutions-oriented approach.

+ Monitor profitability on assigned shipments and support efforts to maintain and improve margin performance.

+ Document carrier rejections and capacity issues to support analysis and continuous improvement.

+ Support operational reporting and data accuracy by maintaining clean, reliable data in systems and reports.

+ Assist with tracking transportation performance, including service metrics and carrier performance indicators.

Essential Skills

+ Minimum 1 year of experience in logistics, transportation, dispatch, brokerage, or supply chain, or 2-5 years of higher-level customer service or call center experience in an automotive, logistics, or similar environment.

+ Experience in trucking, transportation, third-party logistics (3PL), brokerage, or fleet operations is highly preferred.

+ Proficiency with Microsoft Excel, including sorting and filtering large data sets, using basic formulas, working with pivot tables, and generating reports.

+ Proficiency with Microsoft Outlook and Word for professional communication and documentation.

+ Ability to learn and effectively use transportation management systems (TMS).

+ Understanding of transportation operations and workflows within a logistics environment.

+ Knowledge of FMCSA and DOT regulations is preferred.

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Experience with ELD/eLog systems is a plus.

+ Strong communication skills with the ability to convey information clearly and professionally to carriers, customers, and internal teams.

+ Customer service mindset with a focus on responsiveness, professionalism, and problem resolution.

+ Relationship-building ability to develop and maintain productive carrier and…