Dispatcher - Carrier Specialist

Job Details

Job Location:

00005 Plymouth Corporate
- Plymouth, MI 48170

Dispatcher
- Carrier Specialist

United Road is the largest finished vehicle logistics company in North America. We move new and used vehicles for OEMs, dealerships, auctions, and fleet operators across the continent. We do it through company drivers, owner-operators, and thousands of third-party carriers in our Haully network.

Our pillars are simple:
Expertise, Partnership, and being Ever-Present for our customers and carriers. This role lives the Partnership pillar every day.

The Dispatcher plans, assigns, and manages loads from tender to delivery. This seat buys third-party capacity within the rate corridor, keeps carriers loyal to the network, and owns the status truth on every active order on its board.

It is also a service seat. When a vehicle is running behind, sitting too long, or off plan, the Dispatcher knows it first, fixes what can be fixed, and tells the right people before they have to ask. The role calls for someone who thinks quickly, exercises independent judgment, and works with professional car haulers, account managers, and internal stakeholders in a courteous and professional manner every day.

The best people in this seat balance a car hauler's revenue needs against service requirements and company profitability, on every load, without losing their tone or their temper.

• Plan, coordinate, and manage loads efficiently and cost-effectively from load assignment through delivery
• Work the load board to zero unassigned orders past threshold, every shift
• Buy capacity within the rate corridor; take exceptions to the Site Manager with a reason, before the fact and not after
• Keep every active order's status current in the TMS before end of shift — the system is the truth other people act on
• Monitor all current orders to confirm accurate pick-up and delivery against customer performance standards
• Flag at-risk deliveries the moment they are known, never after the miss
• Resolve exceptions on your own orders the same shift, or elevate with what you have already tried
• Other duties as assigned by the department manager or senior management

• Serve as the first point of contact for professional car haulers and carriers on assigned orders: fast, straight, and professional
• Build real relationships with your carriers — they should take your call first because you have been fair and honest with them
• Own proactive status communication: push updates, ETAs, and exceptions to account managers and site teams before they have to ask
• Work side by side with the account managers on your accounts — share the operational picture daily, align on priorities, and give them what they need for the conversations they own
• Troubleshoot and resolve service issues effectively and professionally; pull in whoever is needed to close them out
• Balance the car hauler's revenue needs with service requirements and the company's margin, on every load
• Set the tone on every interaction: courtesy under pressure is a job requirement, not a personality trait

• Support new team members informally; the team's standard is everyone's job
• Cover teammates' boards during rotations and absences without dropping status quality

• Know the margin on every load dispatched
• Log every carrier decline with a reason — this feeds the analytics rate desk and the carrier network team's capacity planning
• Protect revenue by keeping units moving: dwell is money sitting still

Vehicles move around the clock, so our dispatch desk covers more than a nine-to-five. Here is exactly what that looks like, so there are no surprises:

• Standard shift:
  Monday through Friday, 8:00 AM to 5:00 PM.
• Rotating later shift: 10:00 AM to 7:00 PM. This rotates through the whole team on a published cycle, so nobody carries the evenings alone.
• Weekends: one weekend per month as part of the same rotation.
• Rosters are published two weeks ahead so you can plan your life around them.
• Scheduled coverage shifts are paid at a premium, and coverage reliability is one of the things we consider when a promotion comes up.

We build the…