Quality Engineer - Warranty

The Tokai Rika Group, a Japanese Tier 1 Automotive Supplier, is looking for a Quality Engineer that is ready to learn. Apply solid knowledge of problem-solving techniques and root cause analysis to resolve moderately complex issues. Familiar with a variety of problem-solving/quality tools, and act as point of contact for all customers. As part of this, we now have an opening for a Quality Engineer!

Check out the details and apply now.

• Be the single point of contact for warranty tracking and continuous improvement activity.
• Analyze field concerns, identify problems from the data collected and initiate and report problem-resolution actions internally and to customers.
• Establish and maintain a warranty system that meets the needs of the company and customers, including procedures for analysis of field returns, establishing appropriate databases, internal and external reporting methods and problem-solving procedures.
• Analyze warranty data using available sources, including tear-down of product returns from customer warranty data information systems provided by customers; interface with customer engineering and assembly plants and direct dealer interface as required.
• Provide regular summary reporting of warranty issues and corrective action status at frequencies required by the customers, as well as internal management reports.
• Prioritize, initiate and track corrective actions based on field concern data, engaging various functional groups within the company as well as with customers as appropriate.
• Ensure company participation in returned parts reviews that are regularly held at the customer facilities.

• Bachelor’s degree in Quality Assurance, Mathematics or an Engineering‑related field.
• 1-3 years of experience in the area of quality engineering.
• Effective oral and written communication skills.
• Ability to interact positively with people of diverse cultural backgrounds.
• Experience creating macros in Microsoft Excel.
• Excellent critical thinking, problem‑solving and decision‑making skills.

TRAM, Inc. is an Equal Opportunity Employer.