Floor Supervisor; Plymouth, MI

About Ace Retail Group

Ace Retail Group (ARG) is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States, with more than 250 neighborhood stores nationwide and headquarters in Overland Park, Kansas. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth and want to work with a company founded on strong Core Values of Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork.

• Customer Service
  Project a positive representation of Ace Retail Group. Proactively assist customers in solving problems. Greet customers entering and throughout the store. Thank customers when they are finished and when they are leaving the store. Project a friendly, outgoing demeanor towards customers as well as associates. Ensure all calls and pages are answered promptly, courteously, and effectively. Resolve customer complaints. Work to resolve customer issues and have Ace Retail Group's best interest taken into consideration.
  
  Possess excellent product knowledge and knowledge of store layout and location of products.
• Store Operations
  Ensure a positive, professional and safe work environment for all associates. Supervise the general operations of the entire store. Responsible for opening and closing the store procedures. Assist with the implementation of Store Support Center programs. Help ensure successful Loss Prevention, Safety, and Internal Audits. Assist the General Manager and Assistant Manager on all aspects of running the store. Communicate any operational or managerial issues to the General Manager in a timely manner.
  
  Assist with daily maintenance, orderliness and cleanliness of the sales floor, stockroom, and outdoor merchandise areas. Help ensure that weekly price changes and label updates are completed timely and accurately. Assist with all cashiering functions including training, maintenance, audits, and reports. Perform all other duties as assigned.
• Inventory & Merchandising
  Help ensure forklift operations and receiving is completed in a safe and efficient way. Ensure receiving; checking in and stocking of merchandise for the store is being done completely. Assist with maintenance of back stock levels. Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately. Assist with merchandise resets throughout the store. Ensure all signage is current in the store.
  
  Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
• Leadership
  Manage all aspects of store operations in the absence of the General Manager and Assistant Manager. Lead by example; be approachable by all associates and customers. Assist in training of all associates. Participate in store meetings. Communicate any merchandising, cost control, or sales idea to the General Manager for follow up. Partner with the General Manager and Assistant Manager to prepare for advancement.

• WINNING – In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people- our strength is being helpful.
• EXCELLENCE – Excellence honors God and inspires people. We aspire to the best, continuously improve and inspire others by giving the team our very best.
• LOVE – Love the people, love the work and love the results.
• INTEGRITY – For Ace to win, we need to be honest, reliable, caring, high character and unquestioned ethics.
• GRATITUDE – We recognize the importance of gratitude and are grateful for the opportunity to serve others.
• HUMILITY – We strive for greatness with a humble, modest, and respectful attitude.
• TEAMWORK – We fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing that…Together, we are Ace.

• High School or GED equivalent.
• Ability to read and interpret documents such as safety rules, manufacture assembly directions,…