University of Michigan's Guest Services Specialist

University of Michigan’s Guest Services Specialist

April 12, 2024

The University of Michigan Division of Public Safety and Security (DPSS) is hiring a Guest Services Specialist to join their department in Ann Arbor. The Michigan Medicine Security Guest Services department seeks to fill several Guest Services Specialist (GSS) positions. As a GSS, you are a member of DPSS and report to a GSS Supervisor under the direction of the Michigan Medicine Security Deputy Director.

You will provide guest relations functions and security screening and are the first contact for staff, patients, families and visitors. You will facilitate a safe environment for patients, families, and visitors, providing service beyond expectations.

DPSS leads all public safety functions within the university, including police, security, and emergency management, and offers an integrated approach to safety and security, operating 24 hours a day, seven days a week, 365 days a year. DPSS combines Ann Arbor, Dearborn, and Flint operations to provide students, visitors, faculty, and staff with a safe and secure environment. Through our partnerships across the university and local, state, and federal law enforcement agencies, they use a blended service model to meet the needs of our community and exceed expectations.

Employing those who actively embrace and uphold our values of respecting differences, promoting equitable practices, and fostering intentional inclusion, the department creates an environment where everyone in our community feels valued, welcomed, and safe. They prize proactive engagement with our community and provide compassionate and professional service to enhance the quality of life for all.

These positions will work onsite in a professional workplace environment, including office settings and entry points to large public-facing facilities.

The salary for this position is $36,809.96.

• Use your customer service skills and inclusive mindset to respectfully work with all community members.
• Anticipate customer needs and use your problem-solving skills to find constructive solutions to difficult situations.
• Be the initial greeter for all individuals entering the buildings.
• Handle protected health information with confidentiality and discretion.
• Communicate with community members verbally, by phone, e-mail, and security radio.
• Create and issue s and screen individuals according to security protocols.
• Offer assistance with way-finding, parking validation, deliveries, and other requested information.
• Uphold visitation and other applicable policies, procedures, guidelines, and restrictions.
• Monitor the immediate environment, report suspicious activity to Michigan Medicine Security, and share relevant information.
• Assist during emergencies, including fire, natural disasters, and health-related situations.
• Move throughout the building to assist our patients and families.

• Graduation from high school or GED equivalent and at least six months of customer service experience.
• Demonstrated commitment to a respectful, inclusive environment.
• Interest in handling large volumes of customers in a healthcare setting and balancing multiple priorities.
• Demonstrated proficiency with standard business software applications, including Microsoft and Google applications.
• You must pass a comprehensive public safety background investigation and drug screening.

• In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future.
• Benefits include:
  • Generous time off
  • A retirement plan that provides two-for-one matching contributions with immediate vesting
  • Many choices for comprehensive health insurance
  • Life insurance
  • Long-term disability coverage
  • Flexible spending accounts for healthcare and dependent care expenses

To apply for the University of Michigan Guest Services Specialist, visit the website.
The Final date to receive applications for this position is Wednesday, April 24, 2024 (Job openings are posted for at…