Dispatcher, Transportation

Position Overview

Our client is seeking a Dispatcher to oversee transportation move management from assignment through final delivery. In this role, you will ensure freight moves efficiently, customers remain informed, and carriers receive exceptional support throughout the shipment lifecycle.

This is an excellent opportunity for someone looking to build a long-term career in logistics and transportation. The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and can effectively balance customer service, operational efficiency, and profitability.

Growth Opportunity:
This position offers a clear career path into leadership within transportation and logistics operations.

Key Responsibilities Transportation Operations

+ Manage shipments from assignment through final delivery

+ Monitor load boards and ensure freight is covered in a timely manner

+ Source and secure carrier capacity within established rate guidelines

+ Maintain accurate shipment status updates within the Transportation Management System (TMS)

+ Track pickup and delivery performance to ensure service expectations are met

+ Identify delays, service risks, and transportation disruptions before they impact customers

+ Resolve transportation exceptions and operational challenges

+ Escalate unresolved issues while documenting action plans and next steps

+ Monitor shipment activity and proactively communicate updates to internal teams and customers

Carrier & Customer Service

+ Serve as the primary point of contact for carriers and transportation providers

+ Build and maintain strong carrier relationships to support capacity needs

+ Provide proactive shipment updates, ETAs, and exception notifications

+ Partner closely with account management and operations teams to ensure exceptional service

+ Troubleshoot service issues and coordinate resolutions efficiently

+ Balance carrier needs, customer expectations, and profitability goals

+ Deliver a high level of customer service in a fast-paced, deadline-driven environment

Financial & Administrative Responsibilities

+ Monitor profitability of assigned shipments

+ Document carrier rejections, coverage gaps, and capacity challenges

+ Maintain accurate transportation records and shipment documentation

+ Support operational reporting and data integrity initiatives

+ Assist with transportation performance tracking and continuous improvement efforts

Qualifications

+ Previous experience in dispatching, transportation, logistics, brokerage, customer service, or supply chain operations preferred

+ Strong organizational and multitasking skills

+ Excellent verbal and written communication abilities

+ Ability to work effectively under pressure and manage competing priorities

+ Strong problem-solving and decision-making skills

+ Proficiency with Microsoft Office, particularly Excel

+

Experience with Transportation Management Systems (TMS) is a plus

+ Ability to develop and maintain professional relationships with carriers and customers

Work Environment & Schedule

+ Standard schedule:
Monday-Friday, 8:00 AM - 5:00 PM

+ Rotating shift: 10:00 AM - 7:00 PM

+ One weekend per month on a rotating basis

+ Schedule published in advance

Job Type & Location

This is a Permanent position based out of Plymouth, MI.

Pay and Benefits

The pay range for this position is $50000.00 - $55000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

full benefits, med, vision, and dental,

Workplace Type

This is a fully onsite position in Plymouth,MI.

Final date to receive applications

This position is anticipated to close on Sep 17, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients…