Administrative Assistant Full Time

The Administrative Assistant works under the guidance of the Human Resources/Finance Director & serves as a team member to promote optimal resident care . This position is responsible for supporting the financial & administrative operations & ensures compliance with federal and state regulations while maintaining accurate financial records for residents in a long-term care setting. This position provides a variety of services for multiple departments & you are essential for providing person-centered resident care and providing a ministry of gentle service!

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Per Minnesota Department of Human Services guidelines, must have successful passing of background screening. **

ACCOUNTABILITIES

• Serve as first point of contact at the front desk, greeting visitors & residents with professionalism & courtesy.
• Manage multi-line phone systems, directing calls efficiently and providing exceptional customer service.
• Perform data entry and maintain accurate records using Microsoft Office and other office management software.
• Manage resident & tenant billing and accounts receivable including private pay, Medicare, Medicaid, and insurance billing. This includes tenants in Assisted Living facility.
• Ensure accurate resident account setup within resident care software and maintenance at admission.
• Process monthly billing statements and follow up on outstanding balances.
• Communicate with residents, responsible parties, and families regarding billing questions and payment arrangements.
• Coordinate with admissions staff to obtain financial documentation and insurance information.
• Ensure private pay billing, collecting, etc. is completed & documented timely.
• Enter & code accounts payable invoices accurately within applicable software program.
• Monthly reconcilation of trust bank statements.
• Verify resident insurance benefits & eligibility.
• Daily Case Mix management – producing & sending letters, updating software program, etc.
• Maintain accurate records of demographics, payments, deposits, and adjustments in resident trust accounts.
• Prepare reports on accounts receivable, collections, and financial status as requested.
• Monthly balancing of resident & tenant accounts to designated St. Luke’s bank accounts.
• Work collaboratively with social services and admissions regarding payer source changes.
• Ensure compliance with all federal, state, and facility financial regulations.
• Maintain confidentiality of resident financial information in accordance with privacy regulations.
• Assist with audits and provide requested financial documentation.
• Schedule required screenings for new hires, and give required new hire paperwork as needed.
• Maintain office supplies inventory & ensure workspace remains organuized & welcoming
• Perform other duties as assigned by the Administrator or supervisor.

• Filing, scanning, copying, data entry, & any other clerical tasks as directed
• Demonstrate positive working relationships with coworkers and other departments.
• Ensure compliance within all departments, organizational policies, systems, regulations and demonstrate a strong commitment to St. Luke’s Lutheran Care Center’s mission of providing a ministry of gentle service and person-centered care.
• Adhere to the Code of Conduct and Compliance, Vulnerable Adult Policy, and any other policies in addition to other job specific policies.
• Attend scheduled mandatory in-services & complete required monthly training as assigned through online platform.
• As part of the overall team, you may be requested to assist in the support of other resident care activities.
• Use effective communication with residents, families, visitors, coworkers, and other health care professionals.
• Promote positive image of St. Luke’s Lutheran Care Center by embracing person-centered care with a positive attitude.

Critical Thinking – Self-Driven/Motivated – Excellent Communication – Teamwork
- Integrity/Honesty – Situational Awareness – Adaptable – Time Management

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While performing the duties of this…