Office Manager

Independent Natural Food Retailers Association (INFRA) is seeking an Office Manager for our growing team. If you thrive in a role that relies on effective communication and is equal parts people, details, planning, and responsiveness, please submit your resume and cover letter!

INFRA is a cooperative association of more than 400 independently owned natural food retailers serving hundreds of communities in 49 states plus DC & Puerto Rico. Through collective buying power, operational support and exchange, events and education, and innovative marketing programs, we help member businesses thrive in step with their values and communities, a fast-changing industry, and the planet we share.

As Office Manager, you will be the heart of the office. Setting the tone for visitors, partners, and staff as they enter our facility, this role will highlight your ability to work with people and showcase your range of business skills. You will seamlessly manage various responsibilities simultaneously, creating an amazing INFRA experience through top- notch office & facilities operations, reception, administrative support, event support, admin support and more.

This is an ideal role for someone with business experience looking to grow their career with a team making a difference.

• Welcome and assist visitors, manage incoming calls, direct inventory and samples, and handle general inquiries.

• Responsible for top to bottom of office. Ensure a safe and comfortable working environment. Ensure all office spaces, including common areas, conference rooms, storage rooms, kitchen, and exterior spaces are clean and kept in top working order throughout each day.
• Manage all in-office administrative and operational tasks as needed.
• Manage facilities, office maintenance, repairs, and upkeep.
• Identify areas for improvement and implement solutions to enhance overall office productivity.
• Manage mail, supplies and inventory, including shipping, tracking, ordering, and sourcing items.
• Track and manage office- and event-related expenses against annual budget, ensuring cost-effectiveness.
• Liaise with vendors and service providers for various office needs (cleaning, grounds work, phones, security, etc), maintain service contracts, and ensure timely delivery of services and products.
• On-call availability for off-hours building needs.

• Collaborate with INFRA teams to order, print, and/or organize promotional materials, event materials, swag, etc.
• Work closely with different departments, such as marketing, member success, purchasing, and People & Culture, to support all organizational goals.
• Provide backup/partnership to Accounting, People & Culture, and other administrative tasks as needed

• Support in scheduling and coordinating meetings, appointments, and events (internal and external).
• Arrange necessary resources for meetings, such as rooms and equipment. Order and/or direct food deliveries as needed.
• Manage calendars, schedules, and appointments for both regular office activities and special events.
• Coordinate with internal teams and external vendors to ensure smooth operations.

• Support, coordinate, and/or execute various company, partner, or community events, meetings, and conferences.
• Handle logistics, including catering and audio-visual requirements. Support communications as needed.
• Attend events as primary support or host as needed.

• 2 years’ progressive experience in office management preferably in professional services-based organizations (association, legal, accounting, etc). Knowledge of the food industry strongly preferred
• Associates Degree or advanced training in business administration, or 2 additional years' experience
• Experience working in a stand‑alone office with facilities needs required
• Dynamic interpersonal skills and understanding of how to work in a collaborative, thoughtful, and nimble environment with a spirit of support and assistance.
• Advanced proficiency in Microsoft Office required . Preferred experience with SharePoint, CRMs, Project Management software, Accounting systems,…