Sr Operations Associate

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and Uni Fi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit

Our Plymouth, MN office has an exciting opportunity for a Senior Operations & Advisor Team Office Services Associate! The Senior Operations Associate supports mailroom and office services, document and records management, new-business processing, and administrative services for the Operations department and remote advisor teams. This position serves as a subject matter resource for assigned processes, resolves routine operational issues, maintains complete and accurate records, and identifies opportunities to improve efficiency, quality, and service delivery.

This role is an On-site position. In the spirit of pay transparency, we are excited to share the hourly rate for this position is $26.00 to $29.00 per hour, depending on experience.

• Collaborate with Operations, advisor teams, and other internal departments to deliver timely, accurate, and confidential operational support.
• Perform assigned responsibilities in accordance with established procedures, service expectations, record-retention requirements, and applicable regulatory guidelines.
• Mailroom and Office Services
  • Administer interoffice mail and employee mailboxes.
  • Receive, open, sort, and distribute incoming mail.
  • Prepare, meter, and coordinate outgoing mail and shipments.
  • Operate mail meters and UPS shipping support tools.
  • Generate, merge, and mail client welcome letters.
• Document and Records Management
  • Scan and index documents in Laserfiche.
  • Perform quality reviews to confirm that documents are legible, properly indexed, and assigned accurate metadata.
  • Generate cover pages and submit documents to the broker-dealer for imaging.
  • Log, archive, retrieve, and maintain records stored in the Wealth Enhancement records room.
  • Fulfill document-retrieval requests from branch offices and support audit-related requests.
  • Support the import of documents from the CRM into the document-management system.
• New Business and Transaction Support
  • Process incoming new-business documentation for applicable vendors and custodians.
  • Maintain the incoming-check receipt log in accordance with established procedures.
  • Identify incomplete, inaccurate, or incorrectly routed items and coordinate resolution with the appropriate team.
• Operational Support and Process Ownership
  • Provide data-entry, project, and administrative support to the Operations department as assigned.
  • Troubleshoot routine processing issues and elevate exceptions appropriately.
  • Serve as a process resource for assigned responsibilities and provide guidance to team members.
  • Assist with the training and onboarding of new team members.
  • Support the maintenance of procedures and job aids for assigned processes.
  • Identify and communicate opportunities to improve accuracy, efficiency, controls, and service delivery.

• Strong attention to detail and commitment to accuracy.
• Ability to process high volumes of documents and transactions within established deadlines.
• Strong organizational, prioritization, and time-management skills.
• Ability to recognize discrepancies, resolve routine issues, and elevate exceptions appropriately.
• Ability to handle confidential client and employee information with discretion.
• Effective written and verbal communication skills and a strong internal-service orientation.
• Ability to work independently and collaboratively in a team environment.
• Ability to adapt to changing priorities, procedures, and technology.
• Proficiency with Microsoft Office applications and the ability to learn firm-specific systems and office equipment.

• High school diploma or equivalent required; associate degree or other postsecondary education preferred.
• Two or more years of experience in operations, document management, administrative services, financial services, or a related environment preferred.
• Experience processing…