Product Analyst

Location: Minneapolis, MN area - primarily remote with periodic onsite collaboration

Duration: 6-month contract with strong potential for conversion to permanent employment

Rate
: $53.19-$63.97/hour W2

We are seeking an experienced Product Analyst to support Member Management and Omnichannel capabilities within an evolving enterprise product organization.

This role will help create a more cohesive experience for managing member interactions, communications, coordination, and progression through a complex lifecycle. Today, interactions may occur across multiple systems and channels, including CRM, email, phone, text/SMS, and digital experiences. The Product Analyst will help evaluate current-state workflows, identify gaps and opportunities, assess platform capabilities, and define solutions that improve communication, coordination, visibility, routing, and overall lifecycle management.

This is not a traditional reporting/data analyst role, a documentation-focused Business Analyst role, or a Product Owner role focused primarily on backlog administration
. The Product Analyst works alongside Product Managers and Product Owners and supports the full product development lifecycle
, from early discovery and solution exploration through requirements, delivery, launch readiness, adoption, and ongoing optimization.

The ideal candidate brings a strong product mindset and can take ambiguous or complex business needs, investigate the underlying problem, evaluate potential solutions and platform capabilities, perform fit/gap analysis, and translate findings into clear recommendations and actionable requirements for product and engineering teams.

Experience with the Salesforce ecosystem is highly preferred
, with Salesforce Health Cloud particularly relevant to this product area. However, strong product analysis, learning agility, complex workflow experience, and the ability to navigate ambiguity are more important than experience with a specific platform.

• Demonstrated experience working as a Product Analyst, Product Business Analyst, Senior Business Analyst within a product organization, or similar product-focused functional/solution analysis role
  .
• Experience supporting products or platforms across multiple stages of the product development lifecycle
  , including upstream discovery and solution definition as well as downstream requirements and delivery.
• Strong experience with business and functional analysis
  , including requirements elicitation, process/workflow analysis, fit/gap analysis, solution evaluation, user stories, and acceptance criteria.
• Demonstrated ability to take an ambiguous business problem and independently investigate, structure, and evaluate potential solutions
  .
• Experience analyzing complex user journeys, workflows, handoffs, interactions, or lifecycle processes.
• Experience partnering directly with Product Managers, Product Owners, business stakeholders, architects, and Agile/engineering teams
  .
• Ability to evaluate existing platform capabilities and determine whether needs can be addressed through configuration or existing functionality versus requiring new/custom development.
• Strong learning agility with the ability to quickly understand complex business processes, platforms, integrations, and organizational nuances.
• Experience operating successfully in environments where requirements, processes, roles, or ways of working are not fully defined or are actively evolving
  .
• Strong facilitation, critical-thinking, problem-solving, communication, and stakeholder-management skills.
• Ability to work independently while collaborating closely across product, business, and technical teams.
• Ability to participate in periodic onsite workshops, ideation sessions, whiteboarding, and collaborative working sessions in the Minneapolis/Twin Cities area
  .

• Functional experience within the Salesforce ecosystem
  , including analyzing business requirements against Salesforce platform capabilities.
• Experience with Salesforce Health Cloud
  , particularly case/caseload management, member/patient/customer journeys, engagement, or workflow capabilities.
• Experience…