Warranty Analyst

The Warranty Analyst is accountable for supporting the processing of warranty claims, advanced warranty reporting and establishing warranty policies.

Accountabilities

• Reviews warranty claims for validity and completeness prior to authorization.
• Analyzes warranty claims to identify trends and root causes of product failures.
• Develops and implements warranty policies and procedures to improve product reliability and customer satisfaction.
• Collaborates with engineering, quality, and customer service teams to address warranty issues and implement corrective actions.
• Prepares detailed reports on warranty claims, costs, and performance metrics.
• Monitors warranty data to ensure compliance with company standards and regulatory requirements.
• Provides technical support and guidance to dealers and internal teams regarding warranty-related inquiries.
• Conducts regular audits of warranty claims to ensure accuracy and integrity of data.
• Assists in the development of training materials and programs related to warranty processes.
• Responsible for high level negotiation and dispute resolution.
• Responsible for maintaining a high level of customer service, professionalism and projecting a positive image of CFMOTO.
• Responsible for operating within standard operating procedures and following all Company Health & Safety guidelines.
• Ensures a clean and safe work environment.
• Other duties as required.

Knowledge, Experience & Capabilities

Education & Experience Required

• Associate’s degree in Business, Engineering or other related area; or equivalent experience
• 3-5 years’ previous experience in similar role within the Powersports, Automotive or similar industry
• Strong understanding of diagnosis and repair of off-road and on-road vehicles
• Must possess exceptional organizational and time management skills with an obsessive attention to detail
• Must be able to collaborate and bridge the communications gap between the engineering team, service technicians, management team, and dealers, interfacing with each
• Expert knowledge of Microsoft Excel and PowerPoint and proficient with Word and Outlook
• Strong customer focus and service orientation with the ability to interact effectively with colleagues and vendors at all levels in a cross-cultural setting
• High level negotiation and dispute resolution skills

Critical technical, professional and personal capabilities

• Commitment to continuous improvement, safety, teamwork and open communications
• Ability to handle confidential and sensitive information with integrity and professionalism
• A positive attitude, motivated, self-starter with strong teamwork skills
• Strong communication skills both verbal and written
• Proven problem solving, decision making and planning skills
• Demonstrates speed and flexibility as appropriate in responding to and adapting to change
• Promotes cooperation within the team and between teams
• Demonstrated ability to adapt to a challenging and developing environment; willingness to take on new responsibilities as our business evolves

Additional information

• All applicants must be eligible to work in the US
• Normal schedule is Monday – Friday, 8 am – 5 pm; ability to work required hours
• Working conditions are normal for an office environment
• Requires use of office equipment such as computers, telephones, copy machines
• Required sitting and computer-related activities for extended periods of time
• Ability to lift and/or move up to 50 lbs.
• Equipment operation requires specialized training and testing within CFMOTO standards
• Travel up to 20%

The wage range for this role takes into account the wide range of job-related factors that are considered in making compensation decisions, including but not limited to skill sets, experience, training, certifications, education, location and other business and organizational needs. A reasonable estimate of the current salary range is $50K-$80K annually. Our competitive salaries are just one component to CFMOTO’s total compensation package.

Additional benefits include: medical, dental & vision insurance, 401K Match, Vacation & Sick Time, Life Insurance and Employee Purchase Discounts and opportunities.