Business Systems And Operations Manager

We help organizations communicate clearly, respond confidently, and operate safely through intelligent technology solutions.

Our culture is built around ownership, accountability, continuous improvement, and developing people. We believe businesses should run on strong systems and great leaders, not heroic effort.

As we continue to grow, we are investing heavily in operational excellence, technology, leadership development, and scalable processes that position the company for long-term success. These priorities align with the company's strategic focus on operational systems, leadership development, accountability systems, and succession planning.

We are looking for a high-capacity operational leader who thrives on creating order from complexity, building scalable systems, and improving how work gets done.

This is not a traditional project management position.

This is a leadership-track opportunity designed for someone who wants to become the operational leader of a growing organization.

You will work directly with the President to lead process improvement initiatives, drive software and technology implementations, develop operational metrics, and help prepare the organization for its next stage of growth. Over time, this role will assume increasing operational leadership responsibility as part of a planned succession strategy. The company has identified leadership development, operational systems, accountability systems, and succession planning as key strategic priorities.

If you enjoy building systems, leading change, solving operational challenges, and creating measurable business improvements, we want to meet you.

• Analyze and improve business processes across departments
• Eliminate inefficiencies and bottlenecks
• Build scalable workflows that support growth
• Create standard operating procedures and documentation

• Lead implementation of ERP, CRM, project management, service, and operational software platforms
• Coordinate internal teams, vendors, and stakeholders
• Manage user adoption, training, and change management
• Ensure technology investments generate measurable business value

• Develop KPI dashboards and operational scorecards
• Improve reporting and visibility across departments
• Create accountability systems that support execution
• Provide leadership with actionable operational insights

• Improve project delivery workflows
• Assist with resource planning and capacity management
• Standardize operational processes

• Work closely with the current Operations leadership team
• Learn key systems, workflows, and business processes
• Participate in planning and leadership meetings
• Progress into broader operational leadership responsibility over time

• 5+ years of experience in operations, business systems, process improvement, project management, or related leadership roles
• Experience leading operational improvement initiatives
• Experience implementing or managing business software systems
• Strong analytical and problem-solving abilities
• Excellent communication and leadership skills
• Demonstrated ability to manage multiple priorities and projects simultaneously

• Commercial construction
• Systems integration
• Manufacturing
• Field service organizations
• Distribution
• Technical services
• ERP, CRM, PSA, or business systems implementation experience
• Lean, Six Sigma, EOS, Scaling Up, or continuous improvement training
• Experience developing KPIs, scorecards, and management dashboards