Senior Manager of Industrial Design & Integrated

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

The Senior Manager, Industrial Design & Integrated Experiences leads the industrial design function and advances the development of cohesive product, program, and environmental experiences. The role ensures that teams deliver innovative, manufacturable, and cost-conscious solutions that meet customer, end-user, and business requirements. This leader establishes functional priorities, allocates resources, develops team capability, and provides design leadership from early concept development through design refinement, prototype learning, engineering transition, and implementation.

The role considers how individual products, fixtures, digital touchpoints, and physical environments work together within broader customer programs and branded experiences. Operating with a high degree of autonomy, the Manager serves as a strategic partner to Engineering, Development Project Management, Commercial Technology, Sales, Operations and customers. The position works closely with Engineering leadership to ensure concepts are technically supported, commercially viable, and transitioned effectively into development and production.

The ideal candidate brings strong experience in industrial design, custom product development, environmental or experiential design, and manufacturing, along with sound design judgment, people leadership, and the ability to guide teams through ambiguity and changing business needs.

• Lead the Industrial Design function and provide design leadership across product, program, and integrated experience initiatives, including physical products, fixtures, branded environments, and technology-enabled customer experiences.
• Set functional priorities and resource assignments by balancing customer needs, project complexity, timelines, team capabilities, financial requirements, and business priorities.
• Build and maintain visibility into workload, capacity, priorities, risks, dependencies, and key milestones through appropriate systems, dashboards, and reporting.
• Establish and continuously improve design processes, standards, tools, documentation, and review practices to increase consistency, quality, scalability, and execution speed.
• Guide the translation of customer objectives, brand standards, shopper or end-user insights, operational requirements, and commercial constraints into clear design strategies and actionable concepts.
• Ensure design solutions account for the complete experience, including product interaction, placement, environment, communication, accessibility, durability, serviceability, and installation requirements.
• Lead design reviews and provide clear direction on concept quality, usability, brand alignment, feasibility, material selection, construction, cost, and intended user experience.
• Partner with Engineering to evaluate technical feasibility, resolve design risks, and transition approved concepts into detailed development, prototyping, testing, and production.
• Collaborate with Development Project Management to define scope, design deliverables, decision points, dependencies, and timing across customer programs.
• Partner with Commercial Technology when solutions include interactive, connected, or technology-enabled elements to ensure physical and digital components form one coherent experience.
• Engage Sales and customers during discovery, concept presentation, and design refinement, communicating the rationale, tradeoffs, and business value behind proposed solutions.
• Promote design-to-value practices that preserve the customer experience while improving manufacturability, repeatability, cost, lead time, and quality.
• Develop team capability through coaching, feedback, performance management, mentoring, succession planning, and targeted development opportunities.
• Foster a collaborative, accountable, and solutions-oriented culture that encourages creativity while maintaining disciplined execution and ownership.
• Support capability planning, hiring, onboarding, and the thoughtful use of external design partners when project demand or specialized expertise requires additional capacity.
• Stay informed about relevant trends in retail design, materials, manufacturing, sustainability, technology, and customer experience, and translate useful developments into practical business opportunities.
• Other responsibilities as assigned.