Non-Technical Dealer Support Representative

At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.As a Non‑Technical Dealer Support Representative, you will serve as a key partner to Polaris dealers by helping them navigate products, systems, and programs across the business.

You will listen closely to dealer needs, identify the right type of support, and guide them toward effective solutions. In this role, you will share insights from dealer interactions with internal teams to help improve processes and decision-making. You will also build rapport with a wide range of dealership personnel while representing the voice of the dealer across Polaris. This position offers the opportunity to influence dealer experience and support continuous improvement across a broad and dynamic business.

Key Responsibilities:

Communicate with Polaris dealers to understand needs, provide guidance, and deliver solutions across products, systems, and programs.

Manage each dealer contact with a sense of urgency, clearly outlining next steps and expected resolution timelines.

Facilitate research, problem solving, and dispute resolution between dealers and internal teams.

Leverage Polaris systems, tools, and vendor resources to identify solutions and ensure each interaction meets internal performance metrics.

Coach and advise dealership personnel to support productivity, profitability, and customer experience.

Act as a subject matter expert for assigned systems, product lines, or business areas and contribute to process documentation.

Develop and put forward new approaches that improve dealer sentiment and enhance owner satisfaction.

Desired

Competencies:

Communication:
You clearly convey information, ideas, and expectations to diverse audiences, adjusting your message to ensure understanding and alignment.

Customer Focus:
You prioritize the needs of internal or external customers and use feedback and data to improve outcomes, processes, or experiences.

Problem Solving:
You identify issues, assess root causes, and implement practical solutions that balance speed, quality, and risk.

Qualifications:

Bachelor’s degree preferred or equivalent experience

Minimum of two years of B2B or B2C experience

Strong problem‑solving and critical thinking skills with the ability to balance complex situations and drive meaningful outcomes

Demonstrated ability to prioritize effectively, manage details, and follow through on commitments

Strong verbal and written communication skills with the ability to tailor messages to various audiences

Proficiency with Microsoft Outlook, Office Suite, and SharePoint; experience with Microsoft CRM, Showcase, and AS400 is a plus Powersports or automotive dealership experience preferred

The starting pay range for Minnesota is $24.00 to $28.00 per hour, plus eligibility for overtime. Individual pay and positioning within the range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills, and geography. While individual pay could fall anywhere in the range based on these factors, it is not common to start at the high end or top of the range.

To qualify for this position, former employees must be eligible for rehire, and current employees must be in good standing.

We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE. Apply today!

At Polaris we put our employees first, by offering a holistic approach to their health and financial wellbeing. Polaris is proud to offer competitive…