Process Service Specialist

POSITION TITLE: Process Service Specialist

LOCATION: This is a full-time, on-site position based at our Plymouth office located at 3141 Fernbrook Lane, N Suite 101, Plymouth, MN 55447

PAY RANGE: $17-$19/hr

Join a High-Growth Legal Services Leader

ABOUT THE ROLE:

Lexitas is seeking a highly organized and detail-driven Process Service Specialist to support the execution and coordination of legal service jobs across departments. This role is critical in ensuring the accuracy, timeliness, and responsiveness of client interactions, with a strong focus on onboarding new clients, managing service requests, and maintaining data integrity.

The ideal candidate is a self-starter with exceptional customer service skills, strong attention to detail, and the ability to thrive in a fast-paced, collaborative environment.

Lexitas is a rapidly growing national provider of legal and corporate support services, including court reporting, medical record retrieval, process service, registered agent services, and legal talent. Built on a foundation of trust, professionalism, and innovation, Lexitas delivers customized solutions with unmatched personal service to clients across the U.S. and internationally.

• Own the client experience by providing prompt, professional, and accurate responses to email inquiries and service requests.
• Process client orders efficiently, ensuring all job details (billing instructions, service types, associated parties) are captured and entered accurately.
• Manage the onboarding of new clients, including entering firm data, preferences, and requirements into internal systems.
• Coordinate fulfillment of service requests across departments, ensuring seamless communication and timely execution.
• Monitor job status, update client records with progress notes, and follow up on outstanding tasks.
• Run, monitor, and distribute reports related to job execution and performance.
• Liaise with sales to support client retention and flag potential client issues or new lead opportunities.
• Ensure billing data is accurate and escalate for management review as needed.
• Provide support to inbound call queues and participate in after-hours/on-call duties as required.
• Uphold all HIPAA, privacy, and confidentiality standards in managing sensitive case information.
• Embody and promote the company’s core values of SPIRIT (Service, Professionalism, Integrity, Respect, Innovation, and Teamwork).

• Strong attention to detail and a commitment to accuracy in data entry and client communication.
• Excellent written and verbal communication skills.
• A collaborative, team-oriented attitude and a strong sense of ownership and accountability.
• Ability to work well under pressure, manage multiple priorities, and meet tight deadlines.
• Familiarity with legal service environments, particularly with deposition or litigation support, is a plus.
• High level of professionalism and a service-first mindset.
• Flexibility to work overtime or adapt to shifting priorities as needed.

• High school diploma or equivalent required.
• Minimum 1 year of experience in customer service, administrative support, or the legal services field.
• Proficiency in Microsoft Office Suite (Outlook, Word, Adobe Acrobat).
• Typing and data entry experience required; knowledge of touch-typing systems preferred.
• Familiarity with legal terminology or deposition notices is a plus.
• Excellent attendance and punctuality are essential.

This role is not a supervisor position.

Ability to effectively present information and respond to questions from internal and external customers whose first language is English.

None

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk…