Collector, Customer Service​/HelpDesk

Description

• $1,000 Sign-on Bonus After Successfully Completing 90 Days
• Base pay: $19/hour
• Monthly bonus options:
  • $600 starting monthly Bonus Guarantee while on Training Ramp Up Plan (equates to $22.46/hour)
  • Average Collectors earn between $1,200-$2,400 in monthly bonuses (equates to ~$29.38/hour)
  • High Performing Collectors earn between $3,000-$6,000 or more (equates to ~$44.96/hour)

NO WEEKENDS

Veterans Strongly Encourage to Apply

Messerli Kramer, a trusted Twin Cities law firm since 1965, is looking for a full-time Collector to join our team in Plymouth, MN. The Collector position will recover outstanding debts on client accounts by creating a positive consumer experience while negotiating to satisfy the debt quickly and responsibly. Looking for individuals driven to meet and exceed goals to maximize their bonus potential.

• Communicating with Consumers via phone
• Basic skiptracing
• Negotiating repayment of debts according to firm/client standards
• Maintaining a professional demeanor and supporting a positive Consumer Experience in all interactions
• Accurately enter data into database & tracking system
• Review consumer files, keeping confidentiality at the highest level

• Medical, Dental, & Vision Insurance
• HSA & FSA Accounts
• 401K, with 4% company contribution (after 1 year of service)
• Paid time off (17 days per year)
• Paid holidays off (7 days per year + a floating holiday)
• Company Paid Life Insurance
• Employee Assistance Program
• Building amenities include:
  Free parking, onsite restaurant, & onsite free gym

Collectors are eligible for a monthly bonus based off their performance metrics. Collectors must work a full calendar month following the two (2) weeks in training to be eligible. Bonuses are paid on the second pay period of the following month.

• High School Diploma/GED
• 1-3 years of collections experience, call center experience (telemarketing or customer service), sales, retail, or other related experience preferred, but not required

• Excellent communication and people skills
• Organized, self-motivated, and goal-oriented
• Ability to manage stressful situations while maintaining composure
• Ability to be confident and engaging as well as polite and compassionate
• Attention to detail and ability to reason and think quickly when negotiating
• Working knowledge of MS Office
• Bilingual (English/Spanish) is a plus, but not required

This role operates in a professional office setting, routinely working with standard office equipment. Generally, due to the nature of this office position, the person in this role would be required to talk and hear, sit or stand for long period of time, and use their hands and fingers, to handle and feel. Occasionally required to walk, reach with arms and hand, climb or balance, and to stoop, kneel, or crouch.

Regularly required to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds. Vision abilities required by the job include close vision.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and to meet job requirements.

All applicants must pass a criminal background and drug screening before commencing employment with Messerli & Kramer, P.A.

The starting wage for this position is $19.00/hour + monthly bonuses. The wage range for this position is $19.00/hour to $24.00/hour + monthly bonuses.

The Collection Division of Messerli Kramer, located in Plymouth, Minnesota, is one of most respected law firms in the legal collections industry. Practicing in nine states and supported by nearly 290 employees within our division, we are a leader in our field and large by industry standards. As a well-established firm, we have built a reputation for consistency, reliability, and long-term client partnerships—making us a stable, long-term employer.

Our approach is rooted in treating consumers with respect and dignity, working collaboratively to find realistic solutions that help them resolve debt and move forward, while still achieving successful outcomes for our clients. This people-first philosophy is a core part of our culture and something we are proud to stand behind.

Customer Service Representative

Account Manager

$19.00/hour + monthly bonus