Pharmacy Patient Support Specialist
Job in
Plymouth, Hennepin County, Minnesota, USA
Listed on 2026-07-01
Listing for:
Medix™
Full Time
position Listed on 2026-07-01
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
- Proactively monitor customer accounts to identify potential issues and address them in a timely manner
- Serve as first-line support for inbound customer calls, providing prompt and effective assistance
- Conduct regular check-ins and health assessments to gauge customer satisfaction and identify areas for improvement
- Perform outbound calls to support users with technical issues, reminders, and guidance
- Lead remote onboarding for new customers, including product training and ongoing support to ensure successful adoption
- Provide patient training via phone, video, or in-person (clinic, pharmacy, or home settings as needed)
- Troubleshoot device-related issues and coordinate replacements when necessary
- Ensure compliance with standard operating procedures (SOPs), including servicing, handling complaints, and product returns
- Proven experience in a patient or member success role
- Healthcare industry experience preferred
- Strong customer-focused mindset, including handling and resolving complaints professionally
- Excellent organizational and time management skills
- Clear and effective communication skills
- Strong problem-solving and decision‑making abilities
- High attention to detail with the ability to manage multiple tasks
- Timely completion of support tickets
- Effectiveness in resolving customer issues
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