Customer Service Representative

Job Description

Tecnavia is hiring a Customer Service Representative to join our Customer Service team working with the largest media companies in North America. Innovation, reliability and commitment have guided us for over 20 years in the e-publishing industry. We are proud of our history but are constantly striving for more. The constant succession of new technologies , solutions, and operating systems presents us with a rapid pace of development and new challenges every day.

Collaboration is the foundation of our workforce, and we're looking for confident individuals who are self-motivated and passionate to join us to work with our 1,700+ clients.

Responsibilities:

• Day-to-day contact with our publisher partners and point person for client discussions
• Manage and develop client relationships for driving clients through the full life-cycle of the account - pre-sales support, onboarding, client UI walk-through, ongoing client relationship and troubleshooting
• Use internal systems to ensure all account information is accurate and up to date
• Track, resolve and/or escape client issues while communicating updates and managing expectations both internally and externally
• Participate in regular knowledge share sessions to share and learn new strategies for optimizing and enhancing product performance
• Cultivate positive business relationships with clients and internal teams

Qualifications:

• Minimum bachelor's degree in any field
• Strong communication and testing skills required
• Proficiency in Google Suite (Google Docs/Sheets/Gmail/Calendar) or similar with an aptitude to learn new systems
• Enjoy working independently and in a collaborative small team environment
• Experience managing multiple competing priorities, duties and projects in a fast-paced environment
• Working knowledge of HTML, Java script and basic web development is a plus
• Ad serving experience in DFP is a plus
• Wordpress experience is a plus

Benefits:

• Health, Dental, Short Term Disability are provided for the employee with 100% of the premiums paid by Tecnavia Press
• 401k eligibility after your first year of employment; 5% company match

Work location and schedule:

• Full-time, 8 hour day shift, Monday through Friday
• Our Development and Customer Service teams work 50% in our Burnsville, MN, office and 50% remotely. While working remotely, your stable internet connection will be required for VOIP, VPN, Zoom and other web-based tools.
• Occasional evening emergency on-call shifts

Compensation:

• Competitive salary based on experience and qualifications

Company Description

Tecnavia serves the newspaper industry with innovative solutions for distributing their publications online via browsers and with native iOS, Android and Amazon apps.

Tecnavia serves the newspaper industry with innovative solutions for distributing their publications online via browsers and with native iOS, Android and Amazon apps.