Customer Service Representative Job Plymouth area,Minnesota USA,Customer Service/HelpDesk

Description

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this Customer Service Representative opportunity at NDX Thoele Dental Laboratory in St.

Cloud, MN
.

The regular hours for this position are from 7:30 AM to 5:00 PM Monday through Thursday, 7:30 AM to 11:30 AM on Fridays, and subject to change from time to time.

This is a full-time position featuring employee benefits including:

health, dental, vision, disability, and life insurance
paid holiday, vacation, and sick time
401K with company contribution
tuition reimbursement

Primary Responsibilities and Essential Functions of the Position:

Answer phones in a timely manner
Process outgoing calls in a timely manner
Troubleshoot technical issues, including shade, material, poor impressions and missing items or information
Build solid relationships with staff members in customer offices as well as dental lab
Analyze remakes by customer and ensure any issues are resolved
Responsible for Pricing
All other duties as assigned

Skills and Abilities

Required:

Must be able to read, write, speak and understand English
Must have computer skills including typing and familiarity with Microsoft Office products
Verbally communicate via telephone-maintaining a positive demeanor
Verbally communicate with all levels of staff-maintaining a positive demeanor
Takes initiative
Attention to detail and accuracy

Minimum Education and Experience

Required:

Required:

High school diploma or equivalent
Preferred:
Minimum 5 years of experience in a dental environment or call center

Hazardous Materials or Equipment Used:

General office equipment

Physical Requirements:

Perform tasks at multiple workstations-standing and sitting for extended periods of time.
Push, pull, lift, and/or carry up to 25 pounds

Qualifications Behaviors Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Education Required

High School or Equivalent or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

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