Client Coordinator

Job Description

Job Description

Client Coordinator

Are you passionate about creating exceptional customer experiences and thriving in a fast-paced, dynamic environment? If so, A Pool Day is seeking a Client Coordinator for a temporary position that has potential to become permanent.

As a Client Coordinator, you will be a brand ambassador, ensuring that every customer interaction reflects our commitment to superior service. You will play a key role in maintaining our industry-leading reputation by embodying our core values of positivity, a can-do attitude, passion, integrity, honesty, accountability, reliability, and exceptional customer service.

• Pool Service:
  Scheduling, dispatching, and routing technicians; monitoring appointments; managing service agreements; creating service calendars; updating customers on schedule changes; and maintaining customer files.
• Office/Administrative:
  Providing customer assistance via phone, email and in person; selling club memberships; and managing warranty claims.

• Ability to work under pressure
• High school diploma or equivalent
• Strong customer service skills
• Punctual and dependable
• Follow company core values
• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Computer skills and knowledge of Gmail, Microsoft Office, Word, Excel
• Dispatching experience