Customer Service Representative​/Service Coordinator

Closet Factory Minnesota

Closet Factory Minnesota is looking for a motivated, organized, and customer-focused Service Coordinator to join our close-knit team. We are a hardworking company committed to delivering exceptional customer experiences, and we are seeking a team player who shares our dedication to excellence.

Our ideal candidate is positive, dependable, detail-oriented, and thrives in a fast-paced environment. No two days are the same in our office, and you'll play a vital role in ensuring our customers receive outstanding service from start to finish. If you enjoy solving problems, helping people, and working as part of a supportive team, we'd love to hear from you.

As a Service Coordinator, you will be a key point of contact for customers, designers, installers, and office staff.

Responsibilities include:

• Answering and managing a high volume of incoming phone calls
• Scheduling customer appointments and coordinating calendars
• Working directly with clients throughout every phase of their project
• Communicating with field personnel, including installers and service technicians
• Resolving customer questions and service concerns in a professional and timely manner
• Maintaining accurate customer records and entering information into company software systems
• Tracking project details and ensuring timely follow-up on tasks and commitments
• Prioritizing daily responsibilities and managing multiple projects simultaneously
• Assisting the team with administrative and customer service support as needed

The ideal candidate will possess:

• Excellent customer service skills and a genuine desire to help people
• Strong organizational and multitasking abilities
• Exceptional written and verbal communication skills
• Attention to detail and strong follow-through
• Problem-solving skills and the ability to remain calm under pressure
• Proficiency with Microsoft Office, including Word and Excel
• Ability to work effectively both independently and as part of a team
• Previous customer service, scheduling, administrative, or coordinator experience preferred

• Friendly, supportive, and team-oriented work environment
• Fast-paced and engaging workplace where every day is different
• Opportunity to learn and grow within a well-established company
• Training and support to help you succeed
• Casual, energetic workplace culture
• Work with a company that values its employees as its greatest asset

If you are energetic, upbeat, organized, and enjoy helping customers, this could be the perfect opportunity for you.