Systems Application Engineer

Systems Application Engineer

Eaton’s Electrical Engineering Services & Systems division is seeking a Systems Application Engineer to play a key role in deploying innovative solutions—such as Advanced Metering Infrastructure (AMI)—across customer sites. This remote role includes approximately 25% travel and offers the opportunity to work at the forefront of modern systems implementation.

The expected annual salary range for this role is $97,000 - $130,000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

• Perform Engineering duties for multiple AMI (Advanced Metering Infrastructure) field-based system deployments and help plan the assigned project by defining the design requirements that match the customer’s needs with the supplied system.
• Create project scopes that include all the required hardware and software systems, bulk communications platform, and ancillary components, to create a functioning system and meet project objectives.
• Carry out technical project activities to achieve deliverables as defined by the System Deployment Manager in the Project Plan. Deliverables include configuration of electric and water meters, customer hardware and software training and installation of software systems.
• Maintain project budget control. Use independent discretion to distribute company resources to meet project objectives.
• Identify, log, analyze and manage potential and actual issues and risks. Initiate corrective actions as necessary and escalated when appropriate.
• Provide application engineering expertise to assist the customer in making decisions to properly utilize product features to achieve the customer’s expected value and provide training to customers on the installation, operation, and maintenance of Electrical Engineering systems and Services (EESS) hardware, software, and systems.
• Pursue Continuous Learning to achieve in-depth knowledge of features, capabilities, and limitations of all products and systems. Apply this knowledge to independently make decisions on issue resolution with customers.
• Ensure our customers are receiving high quality support by achieving our goals for our customer service metrics.
• Provide continuous improvement of processes by testing hardware and software and product training and assist with training material development as required and ensure product documentation and support materials meet the customer needs and provide feedback to management and development teams to improve.

• Bachelor’s degree from an accredited institution.
• A minimum of 3 years’ experience in an engineering role.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H1B, H1-B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

• A solid networking knowledge of computer communications including TCP/IP, SSH, and other protocols.
• Experience with Radio Frequency and Cellular Communications Systems.
• Experience with Communications Hardware, Firmware, and Enterprise Software systems.

Experience with Electrical Utility Metering equipment and practices including metering programming software such as PC Pro +, L&G 1132, and others.

• Proven demonstrated skills in teamwork, time management, customer service skills, and ability to multi-task in an interrupt-based environment.

• Ability to travel approximately 25%.
• Mentor project team members with less experience to improve their abilities and performance.
• Excellent written and verbal communication skills.
• Perform light lifting of 40 lbs. or less.
• Ability to present information to others in a persuasive way, professionally and diplomatically assert the leadership role that the title Systems Application Engineering Manager conveys.
• Demonstrated ability to take ownership of an assignment and achieve customer satisfaction.
• Capable of planning and executing presentations on specific products and…