Technical Service Representative

When you work at CFMOTO USA, you will have a role in crafting a legacy of excellence, driven by the relentless pursuit of adventure. To work here is to be a part of a Midwestern family committed to fostering an inclusive and supportive environment where your unique strengths are respected, depended upon, and celebrated every day.

Beyond the workplace, our shared passion for powersports extends to create lasting bonds. From spirited conversation to unforgettable adventures, we're more than just colleagues; we're a tight-knit crew, supporting one another on extraordinary journeys.

Whether you're a seasoned expert or a fresh talent, we welcome individuals who are passionate about powersports and determined to make a difference. Joining our team means embracing the spirit of adventure, the thrill of innovation, and the joy of witnessing your efforts and creations making an impact on the lives of riders everywhere.

If you seek a career that ignites your soul, challenges your skills, and blurs the line between work and play, then CFMOTO USA is the place for you.

Ready to embrace a career that feels more like an adventure?

Note:

Please send your resume and cover letter to the contact listed in the job posting and indicate the title of the position you are applying for.

The Powertrain Engineer is a key team member that will provide coaching of an offshore engineering team to deliver powersports products per the Long-Range Product Plan. This includes new product layouts, root cause analysis/troubleshooting, technology/research, and lifecycle product support. The scope includes 4-stroke engines, turbo charging, transmissions, CVTs, half/shafts, differentials, and calibrations. The position requires excellent technical engineering knowledge, superior communication skills, proficiency in working internationally, and program management experience.

• Work with a cross functional engineering team, product management, customer research, and with an international engineering team to develop a global product that exceeds customer desires for powersports.
• Foster collaboration to identify and harvest new engineering concepts, technologies, techniques, standards and procedures.
• Provide engineering coaching and design oversight for new product development to an international engineering team.
• Actively participate in vehicle development with the testing team domestically and internationally.
• Must be able to ride and evaluate off-road vehicles and assess all areas of off-road vehicle performance.
• Familiar with ROHVA, SVIA, ANSI, NHTSA, and other standards relating to safety and certifications of vehicles being developed, with adherence to relevant requirements.

• Bachelor of Science in Mechanical (or similar) Engineering
• 10 years of engineering experience, preferably in powersports
• 5+ years of experience with engines, CVTs and other driveline parts
• Self-directed, flexible and quick to learn
• Able to handle multiple projects simultaneously
• Data-driven decision making and strong analytical skills
• Problem solving with a first principles approach
• Experience delivering results on multiple global projects, balancing resources, timing and quality
• Experience with data acquisition equipment in field testing and general lab testing equipment
• Able to travel internationally up to 4x/year

The wage range and benefits are described in the posting. Salary ranges vary by role and experience.

The Technical Support Representative provides technical support to CFMOTO dealers and customers through vehicle troubleshooting, diagnostic support, technical problem resolution, and product training.

• Respond to and resolve dealer technical inquiries by phone or electronically, performing technical research to identify product issues and provide technical product support.
• Document dealer contacts to identify trends and recommend strategies to support dealers and customers.
• Partner with CFMOTO dealers to deliver customer-focused service operations and advocate for product quality.
• Participate in technical service team initiatives, problem solving and continuous improvement efforts.
• Conduct…