Operations Systems Support Specialist

Description

We are seeking an energetic, dedicated professional to join our team as an Operations Systems Support Specialist!

Roers Companies is a 2025 USA Today Top Workplace and a national leader in multifamily real estate investment, development, construction, and property management. Headquartered in Plymouth, Minnesota, we’re on a mission to elevate multifamily housing by developing and operating market-rate and affordable apartments in growing neighborhoods. Since our founding in 2012, Roers Cos. has developed more than $4 billion in real estate, representing 15,000+ homes across the Midwest, Mountain Southwest, and Sunbelt regions.

Our team thrives on purpose-filled work, an entrepreneurial spirit, and unlimited growth potential.

You’re passionate about your work and driven to achieve ambitious goals. You step up when the team needs an extra hand and aren’t afraid to ask for help when you need it. You make smart decisions because you get the big picture and ace the little details. In other words, you share our corporate values — passion, work ethic, teamwork, integrity, and ownership mindset.

As an Assistant Property Manager, you help people find their next home and get them connected in the community.

The Operations Systems Support Specialist provides day-to-day support and administration for core operational systems, including Yardi Voyager, Rent Cafe, Funnel, and related integrated platforms. This role serves as a key resource for internal users by troubleshooting issues, supporting system functionality, maintaining documentation, and coordinating with software vendors to ensure systems operate effectively and support business needs.

This position partners cross-functionally to support operational efficiency, reporting accuracy, and system scalability as business needs evolve.

• Provide Tier 1 support for operational systems, including Yardi Voyager, Rent Cafe, Funnel, and other supported applications.
• Troubleshoot day-to-day system issues and respond to user questions in a timely manner.
• Support system configuration updates as needed.
• Assist with data imports and exports between Yardi Voyager and integrated systems.
• Support report requests and troubleshoot reporting issues.
• Escalate complex issues when needed and follow through to resolution.
• Track support requests and communicate updates with internal teams.
• Serve as a primary point of contact with Yardi and third-party software vendors for support tickets and issue resolution.
• Submit, monitor, and follow up on vendor support requests.
• Maintain strong vendor relationships to support timely responses and issue resolution.
• Assist with system upgrades, updates, and release testing.
• Help ensure integrations between systems are functioning as expected.
• Report recurring issues and assist with identifying long-term solutions.

• Assist in developing and maintain standard operating procedures (SOPs) related to operational systems.
• Create and update user guides and support materials.
• Assist with onboarding and training new system users.
• Review and update documentation to ensure ongoing accuracy.

• Build knowledge of how operational teams use systems in day-to-day workflows.
• Identify opportunities to improve user experience and system processes.
• Share feedback from users and recurring support trends with internal teams.
• Stay informed on system updates and enhancements for supported platforms.
• Assist with testing and user acceptance activities for system changes and updates.
• Support operational teams in adopting system changes and updates.
• Support business initiatives by continuously looking for AI products and implementing throughout the company.

• Associate or Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field; equivalent work experience may be considered.
• 2+ years of experience supporting ERP, property management, or other business-critical software systems.
• Experience supporting Yardi Voyager or comparable property management software preferred.
• Experience…