Audio Visual Service Technician

WHO WE ARE

Through our offering of furniture, walls, and audio-visual solutions, Continua Interiors is on a mission to transform the way people work, learn and heal across the Midwest. Continua places great importance on fostering a supportive work environment that values culture, community, and connection with both team members and clients. We are not just a company but a movement reshaping the dealer landscape across the Midwest.

Through our offering of furniture, walls, and audio-visual solutions, Continua Interiors is on a mission to transform the way people work, learn and heal across the Midwest. Continua places great importance on fostering a supportive work environment that values culture, community, and connection with both team members and clients. We are not just a company but a movement reshaping the dealer landscape across the Midwest.

Strive To Be Great | Do Hard Things | Stronger Together | Own It

The AV Service Technician is an advanced service-facing technical role responsible for diagnosing, resolving, and commissioning commercial AV systems in the field. This role blends core service responsiveness with field engineer-level technical capability and requires strong experience in AV troubleshooting, UC platforms, DSP/control systems, and customer-facing communication. This position supports a growing, high-performing service department by improving first-time fix quality, reducing repeat issues, and strengthening client confidence through technical competence and professional execution.

This role is an AV “Swiss Army knife”—a multi-skilled problem solver who can step into a wide range of technologies and service needs.

• Service and System Maintenance
• Quality Assurance and Commissioning
• Service Documentation & RCA
• Customer Experience
• Efficiency and Resolution Accuracy

• Troubleshoot AV system issues using internal resources, manufacturer support, and external partners to identify root cause and implement solutions.
• Remotely diagnose client systems and provide solutions when onsite presence is not required.
• Perform onsite service work including repair, replacement, configuration, testing, and final verification of system performance.
• Triage support tickets and prioritize response based on urgency, impact, and scope.
• Communicate issue status, completion details, and open items with the Service Coordinator and service leadership.
• Provide Tier 2 escalation support for standard service issues and on‑call support for customers with active service agreements (including Tier 1 and Tier 2 clients) as assigned.
• Commission standard conference rooms end‑to‑end, including system validation, optimization, and functional verification.
• Diagnose DSP, control, and UC‑related issues across integrated AV environments.
• Interface with clients onsite to explain findings, next steps, and provide end‑user guidance or basic system retraining as needed.
• Coordinate effectively with client IT teams, Project Managers, and cross‑functional AV teams to resolve issues efficiently.
• Complete service call tickets with clear technician notes, parts used, resolution steps, and follow‑up needs.
• Support Root Cause Analysis documentation by gathering accurate technical findings and resolution details.
• Provide backup support to the AV Service Help Desk, including service ticket support and RMA tracking.
• Support internal showroom AV needs and provide backup coverage for other Service Technicians.
• Mentor junior technicians informally through job‑site support, troubleshooting guidance, and best‑practice coaching.
• Attend internal and customer meetings as required.
• Maintain a clean and safe worksite and secure tools at the end of each day.
• Deliver end‑user training and system guidance across a variety of AV environments.
• Other duties as assigned by manager.

• High school diploma or equivalent.
• 5+ years of experience in commercial AV service, field engineering, commissioning, or a closely related AV technician role
• Technical training, associate degree, or equivalent work experience in AV, electronics, IT, or a related field preferred.
• AVIXA CTS certification…