System Administrator

We have an exciting opportunity available for a System Administrator based out of our corporate office in Bloomington, MN. The IT System Administrator acts as a crucial liaison between the IT Service Desk and Infrastructure teams, ensuring seamless communication and efficient operations. This role encompasses a diverse range of responsibilities, including Service Desk support, Service Now administration and development, SharePoint and Teams administration, and other essential IT system administration duties.

• Provide advanced technical support and guidance to the IT Service Desk team.
• Troubleshoot and resolve complex technical issues escalated from the Service Desk.
• Ensure timely and effective resolution of service requests and incidents.
• Document system configurations, procedures, and policies.

• Collaborate with the engineering team to design, implement, and maintain IT infrastructure solutions, including network, server, and storage systems.
• Manage and maintain Intune, SharePoint sites and Teams services, providing user support, troubleshooting, and training. Implement and enforce SharePoint and Teams governance policies.
• Act as a bridge between the Service Desk and Infrastructure teams, facilitating communication and collaboration.
• Monitor and maintain IT systems, ensuring high availability and performance.

• Administer, develop, and customize the Service Now platform, including creating and managing workflows, scripts, and automation.
• Optimize platform performance and usability, and perform maintenance, updates, and upgrades.
• Manage user roles, permissions, and security, and implement security policies to ensure compliance.
• Implement and refine Service Now modules (e.g., ITSM, RSM), and configure and maintain system integrations.
• Ensure data integrity, develop reports, and manage licenses and vendor interactions.
• Monitor performance, troubleshoot issues, and provide user support, including maintaining documentation.
• Contribute to governance and continuous improvement.

• Communicate effectively, verbally and in writing with people at all organizational levels.
• Work in a team environment making positive contributions to the organization.
• Establish and maintain effective relationships with staff members, customers, and vendors.
• Other duties as assigned or required.

The US national base salary range for this position is $86,377 - $105,811. This position is also eligible for a bonus. The base salary range displayed reflects the targeted hiring range for positions across all US locations. Individual pay is determined by job-related skills, work location and relevant education or experience.

• Proven experience as an IT System Administrator or similar role.
• Strong knowledge of IT infrastructure, including servers, networks, and storage systems.
• Proficiency in Service Now administration and development.
• Experience with SharePoint administration.
• Excellent troubleshooting and problem‑solving skills.
• Strong communication and interpersonal skills.
• Familiarity with ITIL/ITSM framework and best practices.

• Associate’s degree in computer science, Information Technology, or a related field.
• Relevant certifications (e.g., Microsoft Certified: Azure, SharePoint, Teams Administrator, Service Now Certified System Administrator).
• Experience with scripting and automation (e.g., Power Shell, Python).

Our benefit package supports the well‑being of our employees and their families. Our comprehensive benefit package includes medical, dental, 401K match, paid time off (including volunteer time as well as parental leave) and so much more! To learn more about our great benefit offerings, .

Most positions located out of our global headquarters in Bloomington, MN will work a hybrid work schedule where you will work 3 collaboration days a week. Additional in office time may be required to support team/project needs.

IDQ is an Equal Opportunity Employer, and we use E‑Verify to confirm the identity and employment eligibility of all new team members. You must be authorized to work in the United States without the need for employer sponsorship.