Salesforce System Administrator

Position Summary

We are searching for a Salesforce System Administrator to join our Global Sales and Customer Operations team. This role requires business acumen along with technical skills to develop and document sales processes that support corporate initiatives. In this role, your responsibilities will include gathering business requirements, designing and maintaining the business application, configuring, conducting systems testing, and supporting the end‑user experience.

You will be responsible for general ongoing system administration, on‑going enhancement development, as well as building/implementing reports & dashboards that support a global implementation. The position will be joining a team that is responsible for creating an end‑user experience that creates value and is seen as a productive tool which is fully adopted. Join the Banner team to do fulfilling work with amazing team members working toward a common goal.

This position reports to the Sales Systems Manager.

This is a great opportunity for someone who enjoys working individually or collaboratively, staying on top of tasks, and making a meaningful impact across teams and projects. Below are some key responsibilities of the role.

• Serving as a system administrator for the  environment
• Significantly contributing to overall Salesforce design, roadmap, project management, and business requirements
• Partners with the Global Sales Team to assist with data integrity efforts to maximize the organization’s ability to make appropriate business decisions
• Being a go‑to person for the Salesforce platform – assisting users in understanding platform, using tools efficiently, and conflict resolution
• Reviewing Salesforce release notes for current platform impact and necessary implementation needs to stay supported by Salesforce
• Act as a training resource for new hires across the global sales organizations and sales systems
• Working with Banner management and end users to gather, understand, and define business requirements
• Maintaining our Sale Systems Team Jira board to align work with business needs and timeline
• Developing user stories and to‑be process flows to support the design and development of Banner’s Salesforce solution and integrations with other Banner systems with Salesforce
• Working collaboratively with team members to design a solution that will meet our business requirements and fulfill user stories
• Contribute to integration projects as needed to support functionality collaborating with IT and Data quality groups
• Completing the configuration to support user stories within Salesforce, Configure Price Quote (CPQ), Manufacturing Cloud, and embedding Business Intelligence (BI) reporting
• Contribute to the creation of all necessary system and process documentation required for system maintenance and user training
• Providing day‑to‑day support of Salesforce user requests
• Providing and developing ad‑hoc and ongoing reporting and dashboards
• Managing general and security settings for new and current users
• Collaborating with developers to test and verify that solutions will meet the business requirements
• Staying up to date with new Salesforce features and functionality
• Other duties as assigned

To perform this job successfully, you must be able to perform each essential duty satisfactorily, and regular attendance is required. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job. Reasonable accommodations may be made to support individuals with disabilities.

• Bachelor’s degree in Computer Science, Business, or related industry experience
• Demonstrated experience in a similar role supporting  or a competitive CRM platform
• 1-3 years of experience in Salesforce
• Current certification as a Salesforce Certified Platform Administrator
• Able to obtain various Salesforce certifications
• Experience defining and supporting system integrations
• Expert skills in identifying and capturing business requirements
• Strong knowledge of system testing best practices and methodologies
• Excellent verbal, written, and interpersonal communication skills
• Strong…