IT Service Desk Specialist — Fast First‑Line Support
Job in
Plymouth, Hennepin County, Minnesota, USA
Listed on 2026-09-04
Listing for:
Smart Care Equipment Solutions
Full Time
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
HelpDesk/Support, Systems Administrator, IT Support, Desktop Support
Job Description & How to Apply Below
Smart Care provides frontline IT support to employees and customers, resolving hardware and software issues and managing service requests. This role acts as the initial contact for IT problems and coordinates with other IT teams to escalate complex cases.
The Service Desk Specialist supports Windows 10/11, Microsoft 365, Active Directory/Entra , printers and mobile devices, with a focus on timely, customer‑centered resolutions and strict adherence to SLAs.
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