Project Manager, Technical Support

Full Time, remote OR Plymouth, MN office.

Media Group Communications is currently seeking a Project Manager experienced in the telecommunications/information technology industry.

Media Group Communications' environment is fast moving, very social, and highly creative. Employees wear a lot of hats: from process development, liaising with influencers, community growth, to record keeping. A successful candidate will bring energy to the office and clients, will contribute to the company's growth and success, and as such, will develop a larger role for themselves in the company.

The Project Manager will report to the Director of Operations on a daily basis.

• 5+ years of Project Management experience
• Great verbal and written communications skills
• Highly organized
• Ability to multi-task and manage multiple projects at a given time
• Ability to work as a team, but also independently and self-directed

• Manage assigned projects from ramp-up to completion; planning and executing the projects within the project's parameters and ensuring the project is delivered on time and within budget.
• Delegate project tasks to the Project Coordinator team, such as technician assignment, on-site support, and collecting and quality checking deliverables.
• Maintain continuous contact with customers, end users, and additional stakeholders. This includes communicating tracking reports, metrics, job progress, and issues or concerns.
• Provide technical and/or engineering support on an as needed basis. Support may include but is not limited to physical installation instructions, network troubleshooting, and Digital Signage configuration.
• Provide client training on Company systems.
• Provide training to internal Project Team Members and field technicians as needed.
• Lead client monthly meetings and develop client monthly reports.
  
  Attend weekly team meetings with a high level of contribution & organization.
• Become an advocate of the Company online and offline; includes social media spaces, engaging in dialogues, and answering questions where appropriate.