Open Order Specialist

• Monitor and track the status of customer orders, shipments, and deliveries.
• Communicate with suppliers, customers, and sales teams to confirm schedules and resolve delays.
• Coordinate with purchasing, inside sales, and logistics to ensure timely product availability.
• Maintain accurate records of order status, delivery timelines, and customer inventory levels.
• Expedite urgent orders and prioritize based on customer needs or back-orders.
• Troubleshoot supply-chain bottlenecks or disruptions in collaboration with purchasing.
• Partner with other sales personnel and departments to deliver exceptional customer service.
• Prepare regular open-order reports and assist with quarterly customer-review meetings.
• Perform additional duties as needed to ensure a positive customer experience.

• 2+ years of customer service or order management experience, ideally in industrial automation, manufacturing or distribution
• Intermediate ERP-system experience (Epicor Profit 21 / P21 preferred)
• Hub Spot experience is also a plus
• Strong communication and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Professional, customer-focused attitude with a problem-solving mindset

Demonstrates expertise in order management and customer service within industrial automation, manufacturing, or distribution sectors, with a strong focus on communication, organization, and problem-solving to enhance customer experience.

• Customer Service Experience
• Order Management Experience
• Intermediate ERP-System Experience
• Strong Communication Skills
• Organizational Skills

• Order Tracking
• Supply Chain Troubleshooting
• Inventory Management
• Report Preparation
• Order Expediting

• Problem-Solving Mindset
• Customer-Focused Attitude
• Ability to Manage Multiple Priorities

• Industrial Automation
• Manufacturing
• Distribution
• Logistics
• Customer Experience

• Epicor Profit 21
• Hub Spot