Learning Program Manager II

## Learning Program Manager IIApplylocations:
Plymouth, MN 55441time type:
Full time posted on:
Posted Todayjob requisition :
R003644
* Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!
** Make your mark at the world’s largest HVAC company
* Daikin Applied is seeking a
** Learning Program Operations Manager** – (Technical Training) who is responsible for end-to-end execution, adoption, and operational performance of Daikin Applied’s technician curriculum programs across Service and Controls. This role sits at the intersection of program management and learning operations, ensuring that curriculum-based programs are successfully deployed, adopted, and sustained  position owns ongoing program execution, reporting, communications, deployment strategy, and field engagement, while building the operational infrastructure required to support multi-level technician development pathways.

Under limited supervision, this role partners closely with Learning Leadership, SMEs, Field Service leaders, instructors, and LMS/Training Operations teams to deliver measurable business outcomes through structured technician training programs. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!
*
* Location:

** Plymouth, MN, Onsite
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* What you will do:

**** Learning Program Execution & Ownership** (40%)
* Own end-to-end execution of ongoing technician training programs (e.g., COSV) across Service and Controls
* Manage program plans, milestones, dependencies, and execution cadence across multiple simultaneous learning pathways
* Drive continuous deployment and engagement, ensuring sustained participation and progression across all technician levels
* Monitor learner progress and intervene when gaps exist (e.g., stalled technicians, low completion, field resistance)
* Ensure alignment between curriculum design, field expectations, and program delivery outcomes
* Partner with instructional design and SMEs to ensure programs drive performance-based outcomes
** Change Management & Program Adoption** (20%)
* Lead change management strategy and execution to support adoption of curriculum-based technician training
* Drive field buy-in across all levels (technicians, managers, mentors, leadership)
* Develop and execute plans to transition learning processes (e.g., onboarding systems, LMS adoption, milestone strategies)
* Address adoption barriers by engaging stakeholders and incorporating feedback loops
* Establish and reinforce behavioral expectations, accountability models, and program governance
** Communications & Stakeholder Engagement** (15%)
* Own the learning communications strategy and execution plan for technician training programs
* Develop and deliver:  + Program launch communications  + Ongoing learner and manager updates  + Stakeholder communications and executive reporting
* Facilitate ongoing engagement touchpoints (webinars, check-ins, advisory groups)
* Manage relationships with field leaders, SMEs, and business stakeholders to ensure alignment and transparency
* Create communication frameworks that support scalable program deployment and sustainment
** Reporting, Analytics & Insights** (10%)
* Design and execute program reporting strategy, including:  + Progress and completion tracking  + Certification and milestone attainment  + Engagement and participation metrics
* Translate data into actionable insights and recommendations to improve program effectiveness
* Provide regular reporting to leadership aligned to defined cadences
* Partner with LMS/operations teams to ensure data integrity and usability
** Deployment Planning & Program Governance** (10%)
* Develop and maintain deployment strategies and rollout plans…