Retail Sales Associate

Description

IOCP is searching for a Retail Sales Associate for its Resale Select thrift store. Please read on below for more information about this position and how you can apply!

• · Star Tribune Top Workplace 2023 – 2026
• · Best of Twin Cities Thrift Store – Bronze Winner 2025, 2026
• · In-person and part-time - 26 hrs/wk
• · Paid holidays
• · PTO
• · Compensation: $18/hour
• · Flexible schedule within the following shifts: 11:00 AM – 7:30 PM Monday – Thursday. 11:00 AM – 5:30 PM Friday. 9:30 AM – 5:30 PM Saturday.

• · You know how to create a welcoming, positive experience for every guest. You engage easily in conversation, ask thoughtful questions, and genuinely enjoy helping people feel seen, comfortable, and valued.
• · You’re energized by a fast-paced retail environment and take pride in keeping things running smoothly—from managing transactions and troubleshooting issues to keeping the space organized, clean, and inviting.
• · You’re detail-oriented and dependable. Whether it’s handling cash, reconciling a register, pricing merchandise, or maintaining inventory, you bring accuracy and accountability to your work.
• · You’re a team player and a coach. You enjoy working alongside others and supporting volunteers—offering direction, encouragement, and training to help everyone succeed.

• · Create a welcoming shopping experience by warmly greeting guests and engage in friendly and genuine conversation throughout each transaction
• · Ask open ended questions about the guest’s shopping experience and using those questions to assess, understand, and determine how to tailor your approach
• · Manage guest transactions using our point-of-sale (POS) system, including collecting cash and credit card payments, processing returns/exchanges/refunds
• · Open and close POS, count cash, reconcile register drawer
• · Scan and bag all guest items efficiently and neatly
• · Answer phone calls and guest questions
• · Help maintain a safe and clean store by hanging clothing, straightening display areas and clearing our dressing rooms
• · Maintain supplies at the register
• · Price, tag and steam store merchandise
• · Inventory reconciliation
• · Troubleshoot technology problems as they emerge
• · Coach and direct volunteers in working with a diverse community of customers, donors, clients and volunteers
• · Support volunteers and provide training when needed
• · Ensure store policies and procedures are followed
• · Notify the Store Manager when supplies and equipment are needed

We are a human service nonprofit that provides services in food, case management, emergency financial assistance, employment services, and childcare resources to those residing in our service area. Our clients and staff come from all walks of life! Inclusionary relationships are core to our role as an employer, service provider, partner, and community leader. We embrace diversity and are committed to promoting an inclusive environment across all types of difference.

Our work environment is client centered, values driven, team oriented, diverse, and focused on learning and professional development. We have a strong internal culture of collaboration and team support, and a deep commitment across staff to our mission and values. Supervisors are extremely supportive of self-care, will help you grow, and give you a platform to do amazing work. Our team is tight knit, supportive and has fun together!

Learn more about us here: (Use the "Apply for this Job" box below)..

IOCP values a diverse work environment.

People of color and people from other underrepresented communities are strongly encouraged to apply.

IOCP is an Equal Opportunity Employer.

• · Experience working in a retail setting
• · Ability to understand and learn database (point-of-sale) programs quickly
• · High attention to detail
· Timely and reliable
• · Ability to work both collaboratively and independently; be self-directed
• · Strong interpersonal and communication skills
• · Ability to juggle multiple priorities in a timely manner
• · Must be able to commute to Plymouth, MN to work onsite