National Sales Support Representative

Overview

CDI is the nation’s fastest curb manufacturer in the HVAC industry. We are a nation-wide company with manufacturing facilities located in the suburbs of Minneapolis, Dallas, Seattle, Charlotte, and Phoenix. Today CDI leads the curb adapter industry with the fastest lead times & the most curbs manufactured annually. We’ve gained this success by continuing to focus on CDI’s core values: FAST – EASY – FUN - COMMUNITY - GROWTH

The National Sales Support Representative (NSSR) is a high-level support role designed to provide seamless coordination across all CDI locations. The NSSR manages accounts on a national scale, ensuring consistency in quoting, ordering, and communication. This role acts as a strategic partner to the sales teams and tracking regional goals.

• Regional Oversight: Communicate daily with plant sales teams regarding regional orders and national account needs.
• Goal Tracking: Monitor individual plant goals each month to ensure performance stays on track.
• Meeting Participation: Attend weekly 1-on-1s with the National Sales Representative (NSR).
• Training & Mentorship: Assist in the onboarding and technical training of all new CDI Sales Support Representatives.

• Rapid Response: Manage customer accounts and provide fast, accurate responses to daily needs, specifically focusing on a quick turnaround for quote requests.
• Order Management: Create and process daily orders in a timely manner, including rush requests, and follow through on all details with customers and CDI staff.
• Troubleshooting: Review pending orders and customer requests to ensure total satisfaction; provide technical troubleshooting assistance for complex orders.

• KPI Development: Develop and monitor key performance indicators (KPIs) for sales and staff members to measure success.
• Sales Intelligence: Compile daily lists of sales leads, delegate to the sales department, and utilize tracking tools to report on sales trends and data.
• Documentation: Maintain an organized and accessible digital filing system within Google Drive and perform necessary data entry.
• Strategy: Brainstorm within the department to develop new sales strategies and schedule customer meetings or conferences as needed.

• Embraces and promotes CDI values of FAST, EASY, FUN, COMMUNITY, GROWTH
• Effectively build relationships with customers – both internally and externally
• Effectively present information in one-on-one and small group situations
• Excellent written and oral communication skills
• Minimum three years of experience in sales specific to HVAC industry
• An understanding of sales principles and customer service practices
• The ability to multitask and quickly switch your focus.
• Computer literacy and typing skills.
• Excellent team working, motivational, interpersonal, communication, and customer service skills.