Strategic Growth Executive

Summary

The Strategic Growth Executive is responsible for driving profitable revenue growth through a combination of strategic account management, new business development, consultative selling, and expansion of existing client relationships. This role owns a portfolio of strategic client relationships while creating and executing a pipeline development strategy focused on acquiring new clients and expanding Sea Change’s presence within existing accounts. The Strategic Growth Executive serves as a trusted advisor to clients and collaborates across Operations, Technology, and Customer Experience, to sell solutions that deliver measurable business outcomes.

Full-time

The Strategic Growth Executive is responsible for driving profitable revenue growth through a combination of strategic account management, new business development, consultative selling, and expansion of existing client relationships. This role owns a portfolio of strategic client relationships while creating and executing a pipeline development strategy focused on acquiring new clients and expanding Sea Change’s presence within existing accounts. The Strategic Growth Executive serves as a trusted advisor to clients and collaborates across Operations, Technology, and Customer Experience, to sell solutions that deliver measurable business outcomes.

• Develop and execute annual account growth and prospecting plans.
• Build and maintain a qualified pipeline of new business opportunities.
• Generate opportunities through networking, referrals, social selling, industry events, strategic partnerships, and outreach.
• Achieve revenue, retention, profitability, and activity goals established by Sea Change.
• Develop strategic account plans for assigned customers.
• Identify and pursue cross-sell and upsell opportunities across Store, Campaign, and Flow solutions.
• Lead discovery meetings, business reviews, facility tours, and executive presentations.
• Evaluate customer processes and recommend solutions that improve outcomes and efficiency.
• Manage the complete sales cycle including prospecting, qualification, proposal development, RFP responses, negotiations, contracting, and closing.
• Maintain close interaction with current and prospective clients through meetings, phone calls, virtual meetings, and email communications.
• Coordinate internal resources to develop pricing, solutions, timelines, and implementation plans.
• Partner with Operations and Client Experience teams to ensure successful onboarding and account transitions.
• Provide accurate forecasting, pipeline reporting, and CRM management.
• Monitor market trends, competitor activity, and client business needs.
• Develop and maintain executive-level relationships within client organizations.
• Investigate and resolve customer concerns and escalations.
• Support Sea Change culture and values while delivering exceptional client experiences.
• Travel as needed for customer, prospect, and industry meetings.
• Other duties as assigned.

• Generate new revenue through new logos and strategic opportunities.
• Retain and grow assigned client revenue.
• Build and maintain an active, qualified pipeline.
• Increase wallet share through multi-solution selling.
• Demonstrate accurate forecasting and sales discipline.

• Bachelor’s degree, associate degree, or equivalent combination of education and industry experience.
• 5+ years of B2B sales, business development, or strategic account management experience.
• Experience with in print, direct mail, marketing services, healthcare communications, promotional products, fulfillment, logistics, or related industries.
• Experience with Hub Spot (or similar CRM tools), and MIS platforms.
• Experience leading RFP and complex solution sales opportunities.
• Demonstrated success in both new business development and organic account growth.
• Ability to sell and present to stakeholders ranging from operational contacts to senior executives.
• Strong consultative selling, negotiation, presentation, and relationship-building skills.
• High degree of organization and ability to manage multiple priorities.
• Experie…