Customer Operations Specialist

• Pay or shift range: $27.12 USD to $37.30 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Why Work at Banner?

For over 50 years, Banner Engineering has been at the forefront of industrial automation. We offer products and solutions including award-winning sensors, wireless solutions, machine safety, indication and LED lighting. From Fortune 500 leaders to innovative startups, Banner's award-winning products and solutions are helping companies around the world increase efficiency, reduce costs, safeguard equipment, and protect personnel.

Our commitment to innovation shows through a continuous, market-driven evolution of products and technology.

With engineers employed in nearly every major department, engineering is in our DNA.

Banner is a rapidly growing company that offers many personal development opportunities, an excellent benefits package, and a collaborative team of employees who are passionate about what they do.

Position Summary

We are searching for a Customer Operations Specialist to join our Global Sales and Customer Operations Team. This position is responsible for sales order status and tracking, managing sales orders and expedites, sales process improvements, POS troubleshooting and administration, sales territory adjustments, and providing support for customer service and the Sr POS Administrator.

What You’ll Be Doing

This is a great opportunity for someone who enjoys working individually/collaboratively, staying on top of tasks, and making a meaningful impact across teams and projects. Below are some key responsibilities of the role.

Key Responsibilities

• Manage customer or distributor portals:
  Purchase Orders for Order Entry, Sales Order Acknowledgements, Advanced Shipment Notices, Promise Dates, Invoices, Order Changes, etc.
• Research sales orders to provide information on where orders are in the manufacturing process, when they will arrive at the customer or distributor, and communicating the updates with the sales team.
• Work with respective teams on order status and order scheduling (Business Unit’s (BU’s), planners, demand planners).
• Apply critical thinking through complex scenarios where you apply end-to-end thinking to support all aspects of Sales operations.
• Manage large orders of high importance for Regional Sales Director’s (RSD’s) and Area Sales Manager’s (ASM’s) including forecasting, scheduling, and tracking order status.
• Primary contact for constraint holds management and secondary support for constraint hold releases.
• Administer and maintain Point of Sale (POS) processes, systems, and reporting activities.
• Execute rebate processing and monthly reporting.
• Support sales territory alignment for proper sales reporting.
• Serve as a backup resource for customer service including order entry, responding to emails in shared inboxes, providing guidance on challenging inquiries, and responding to chats.
• Suggest sales process improvements.
• Other duties as assigned.

What You Bring to the Table

To perform this job successfully, you must be able to perform each essential duty satisfactorily, and regular attendance is required. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job. Reasonable accommodations may be made to support individuals with disabilities.

Required

• High school diploma or equivalent
• 3 or more years of experience in a customer service role
• Experience working with end-users, manufacturers’ representatives, distributors, and sales managers

Preferred

• Post-secondary education preferred (Associate’s or Bachelor's Degree)
• Background in customer service or demand…