Front of House Manager

About the role

We are looking for an exceptional Front of House Manager to lead our guest-facing team at The Torridon, a world-leading hotel in a place like no other. This is a key leadership role for someone who brings warmth, confidence, high standards and a genuine passion for creating outstanding guest experiences.

As Front of House Manager, you will oversee the full guest journey, from pre-arrival preparation and first impressions through to in-stay care, departures and post-stay follow-up. You will lead, coach and support the Front of House team to deliver friendly, faultless service while working closely with departments across the hotel to ensure every stay feels seamless, personal and memorable.

• Lead, coach and motivate the Front of House team to deliver consistently warm, professional and highly personalised guest experiences.
• Oversee daily reception operations, guest arrivals and departures, rooming, concierge support, correspondence and departmental handovers.
• Ensure every stage of the guest journey is well planned, communicated and delivered to The Torridon’s standards.
• Manage guest feedback, concerns and service recovery with confidence, empathy and professionalism.
• Work closely with Housekeeping, Food and Beverage, Kitchen, Maintenance and Reservations to ensure smooth communication and seamless service delivery.
• Drive attention to detail in presentation, administration, guest profiles, preferences and operational follow-up.
• Support departmental rotas, performance management, recruitment, induction and ongoing team development.
• Use guest feedback, quality checks and service standards to identify improvements and raise performance.
• Promote safe, sustainable and efficient working practices across the Front of House department.

• You are an experienced hospitality leader with a strong understanding of luxury guest service.
• You lead by example and create a positive, professional and high-performing team culture.
• You are calm, organised and confident when managing guest expectations and operational priorities.
• You communicate clearly and respectfully with guests, team members and department leaders.
• You are highly organised, detail focused and able to maintain standards while supporting your team on the floor.
• You take pride in coaching others, giving useful feedback and helping people grow in confidence and capability.
• You bring resilience, integrity and accountability to your work and expect the same high standards from your team.
• Previous Front Office, Reception or Front of House management experience in a quality-led hotel or hospitality environment is strongly preferred.

At The Torridon, our purpose is to create incredible memories for people in a place like no other. You will be part of a passionate leadership team working in one of Scotland’s most spectacular locations, with the opportunity to shape guest experience, develop people and lead a department that sits at the heart of the hotel.

We are looking for someone who shares our values of Daring, Driven, Passion and Integrity, and who has the leadership presence, service mindset and attention to detail to help us deliver exceptional hospitality every day.