Wellbeing & Lifestyle Manager

AEM Living brings together three distinctive retirement living brands Audley Villages, Mayfield Villages and Elysian Residences united by a shared commitment to creating exceptional places to live.

Across our villages, our owners live independently in their own homes while enjoying access to beautiful surroundings, outstanding facilities and a range of hospitality, leisure, wellbeing and lifestyle services. At the heart of everything we do is creating an exceptional experience and helping our owners live the life they choose.

We’re excited to introduce a new Wellbeing & Lifestyle Manager position within our village teams.

This is a new and exciting opportunity for an experienced, customer-focused individual to take ownership of the day-to-day lifestyle and customer experience for prospects, new owners and existing owners.

The Wellbeing & Lifestyle Manager will play a key role in shaping how people experience life within our villages from the first visit, through the move-in and settling-in journey, to long-term engagement and participation.

Working closely with the General Manager, you will work across the village, bringing together Sales, Operations, Leisure, Housekeeping and other teams to create a joined-up, personal and exceptional customer experience.

Region:
This is a regional position, your base location will be your closest village and travel will be required across your portfolio. This role covers the following villages:
Audley Coopers Hill (TW20 0JY
), Audley Sunningdale Park (SL5 0QB
), Audley Fairmile (KT11 2BU
) and Audley Headley Court ( KT18 6JW
)

You will help bring village life to life for prospective owners.

• Lead and support experience-led visits and tours.
• Help prospects understand not just what services we offer, but what life at the village could feel like.
• Build an understanding of individual interests, aspirations and lifestyle preferences.
• Work closely with Sales to use customer insight to strengthen the prospect journey and support conversion.
• Ensure the lifestyle experience presented to prospects is authentic, engaging and consistently delivered.

A key part of the role will be ensuring every new owner feels expected, welcomed, known and confident.

You will:

• Establish contact with owners before they move in.
• Coordinate their move‑in welcome and introduction to village life.
• Ensure new owners are introduced to the people, facilities, clubs and activities most relevant to them.
• Monitor how they are settling in during their first few weeks.
• Lead a 30‑day follow‑up to understand how they are feeling and identify any further support or introductions that could help.
• Continue to identify opportunities to help owners become confident and engaged members of the community.

You will take ownership of creating a vibrant, relevant and engaging lifestyle programme for our owners.

This will include:

• Developing and coordinating the monthly lifestyle calendar.
• Creating a balanced programme of social, cultural, wellbeing, leisure, seasonal and enrichment opportunities.
• Ensuring activities reflect the interests and preferences of our owners.
• Working with colleagues and external partners to introduce new experiences and opportunities.
• Using participation, feedback and customer insight to continually improve the programme.
• Creating an environment where shared spaces feel active, welcoming and purposeful.

• Work closely with Sales to ensure the lifestyle promise is visible, credible and consistently reflected in the prospect journey.
• Coordinate with the Leisure Club to integrate classes, wellbeing activities and social opportunities into the…