Customer Service Representative - Pocahontas

Customer Service Representative - Pocahontas

Arisa Health is seeking a Customer Service Representative at our Pocahontas location.

Key Responsibilities include:

• Scheduling appointments on behalf of therapists.
• Running reports on internet sites and Microsoft Excel.
• Providing information directly to current and potential clients.
• Accurate and complete data collection to prepare and maintain client records.
• Accurate maintenance of fee agreements, updating eligibility, and ensuring pre‑certifications and authorizations are in place.
• Providing an interactive, welcoming response to all inquiries, engaging clients in a supportive, non‑judgmental way.

Work Hours:

Full time, Monday – Friday, 8:00 a.m. – 5:00 p.m.

Required qualifications:

• High school diploma or equivalent.
• Two years of experience in a related field.
• Strong customer service skills.
• Proficiency with Microsoft Excel and internet reporting tools.

High school diploma or equivalent.

Two years in related field.

Arisa Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, gender expression, status as a protected veteran, status as a qualified individual with disability, among other factors.

Arisa Health aspires to lead with exceptional care that nurtures health and well-being for all by promoting an environment that is welcoming, equitable, inclusive, and diverse. We desire a workforce that represents the communities we serve. We aim to make a difference by building a trustworthy culture that advances opportunities for growth while encouraging excellence, innovation, and collaboration. At Arisa Health, we endeavor to work and live with passion as we strive to transform communities, one life at a time.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.