Program Specialist

Housing Program Specialist

Classification:
Full-Time;
Hourly;
Non-Exempt;
Pay Grade: E Starts $14.00 to $15.00 DOE

Location:

SEICAA's Service Area (Based in Pocatello, Idaho) Benefits:
Health/Vision/Dental;
Life Insurance;
Short Term Disability;
Simple IRA

Reports To:

Housing Director

Summary of Work:
Assist with all functions of SEICAA's Housing (HSG) division

Overview of Responsibilities:

• Act as a point of contact for SEICAA's HSG division;
  Share information regarding SEICAA programs and services and other community resources with tenants and participants;
  Collect payments, record/track payments, and provide receipts.
• Enforce leases, rules, and policies;
  Address and escalate notices of concern as needed.
• Assist with maintaining tenant/participant records, including but not limited to qualifications and certifications;
  Assist HSG staff with move-in/move-out processes and inspections.
• Generate and distribute memos and letters as needed; handle and distribute incoming and outgoing mail daily.
• Clerical duties (data entry, inventory, and recordkeeping, etc.);
  Update and distribute monthly calendars.
• Professionally maintain contact with staff, participants, and partners;
  Coordinate with Facilities staff as needed.
• Perform other duties as assigned such as answering and directing calls.

Requirements:
Education, Experience, and Knowledge

Skills and Abilities

• High School Diploma or equivalent;
Rental Housing experience preferred.

• Experience working with vulnerable populations preferred.

• Knowledge of case management or willingness to learn it.

• Knowledge of HUD, Fair Housing requirements, HOME and COC policies and guidelines or willingness to learn them.

• Knowledge of HMIS, EIV, HAP, and TRACS reporting and applicable software systems or willingness to learn them.

• Knowledge of administrative, clerical, and office practices.

• Knowledge of Microsoft Office programs.

• Computer skills;
Familiarity with typical office technologies.

• Clerical skills (filing, recordkeeping, data entry, compliance, etc.).

• Effective oral and written communication skills; the ability to communicate clearly;
Ability to disseminate health and safety information through training presentations.

• Organized, attention to detail, and punctual.

• Self-directed;
Can work independently and in a team;
Can establish working relationships with Agency employees, the public, and partners;
Follows instructions;
Follows policies and procedures;
Maintain confidentiality of sensitive information.

• Ability to multi-task and manage multiple projects with effective time management skills.

• Ability to perform duties with or without reasonable accommodations without endangering self or others.

Conditions:

• Bondable, insurable under SEICAA's insurance policy, and maintain a valid driver's license.

• Able to attend meetings or training opportunities to enhance expertise and performance as scheduled.

• Willing to travel on Agency business at Agency reimbursement rates.

• Able to occasionally lift up to 35 lbs.

• Must successfully pass mandatory pre-employment drug and background screening.