Operations Support Specialist II

We are a dynamic and growing community bank dedicated to providing exceptional financial services to individuals and businesses within our local area. Our mission is to build long-lasting relationships with customers by offering personalized service and fostering community-oriented banking experience. As part of our team, you will have the opportunity to grow with us, contributing to both your personal and professional development in a supportive and innovative environment.

This position needs a quick learner with a pleasant demeanor who will serve both internal and external customers with extraordinary customer service. They must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. This is full time in-person position during regular business hours to provide great customer service internally and externally.

• Answer incoming phone calls in a professional, pleasant, and cordial manner. Directing calls to the appropriate departments and ensuring optimum customer service through voice inflections and proper transfers
• Provide superior internal and external customer service, resolving problems while being courteous and respectful
• Crosstrain in various operational functions such as wire transfers, accounts payable, E-Banking products (online banking, mobile banking, billpay, remote deposits, e-statements, debit cards, etc.), and other tasks as needed
• Scan and verify documentation into digital storage mediums
• Willingness to take on various special projects as needed
• Regular, on-site attendance during standard business hours is required to perform the duties of this position.
• Regular and predictable attendance in order to accomplish assigned job duties
• Additional duties as assigned.

• Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of CCB.
• Provide superior internal and external customer service: must demonstrate self-governance, courtesy, and respect toward external customers as well as internal customers (all organization personnel).
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Must complete the assigned online training courses and achieve a passing score by due date.
• Represent in a professional manner which includes a professional image, confidentiality, a positive attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs.

We are a dynamic and growing community bank dedicated to providing exceptional financial services to individuals and businesses within our local area. Our mission is to build long-lasting relationships with customers by offering personalized service and fostering community-oriented banking experience. As part of our team, you will have the opportunity to grow with us, contributing to both your personal and professional development in a supportive and innovative environment.

This position needs a quick learner with a pleasant demeanor who will serve both internal and external customers with extraordinary customer service. They must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. This is full time in-person position during regular business hours to provide great customer service internally and externally.

• Answer incoming phone calls in a professional, pleasant, and cordial manner. Directing calls to the appropriate departments and ensuring optimum customer service through voice inflections and proper transfers
• Provide superior internal and external customer service, resolving problems while being courteous and respectful
• Crosstrain in various operational functions such as wire transfers, accounts payable, E-Banking products (online banking, mobile banking, billpay, remote deposits, e-statements, debit cards, etc.), and other tasks as needed
• Sc…