K-12 Program Coordinator, Albion Institute

Pocatello or Meridian Campus

Hybrid Remote options may be available as approved by the hiring manager

Priority Date:
October 15, 2026

Idaho State University, established in 1901, is aCarnegie-classified doctoral research and teaching institution, with a culture built on trust, compassion, stability, and hope. ISU serves over 12,000students in Pocatello, Meridian, Twin Falls, and Idaho Falls. Students and faculty at ISU are leading the way in cutting-edge research and innovative solutions. We are proud to offer exceptional academics nestled in the grand,natural beauty of the West.

We invite you to apply to be a part of our University community!

Thisis a promotional opportunity for current, employees of Idaho State University only.

The K-12 Program Coordinator supports the day-to-day administration and delivery of the Albion Institute’s K-12 professional learning program. Working under the direction of the K-12 Program Manager, the position coordinates course administration, supports educational content specialists, instructors, and graders, monitors routine course delivery, and helps ensure offerings are delivered efficiently and consistently with established Institute and University standards.

The Coordinator carries out established operational workflows, maintains accurate program information and documentation, provides direct learner and instructional-team support, addresses routine administrative issues, and implements approved course and process updates. The Coordinator supplies timely operational information to the K-12 Program Manager, who serves as product manager, supervises program personnel, establishes priorities, makes product and operational decisions, and coordinates substantive learning-design, quality, development, and redevelopment matters with the Learning Experience Manager.

This position is not eligible for new visa sponsorship at this time. Candidates who already hold valid U.S. work authorization may be considered.

• Coordinate of K–12 professional development courses under the K–12 Program Manager’s direction.
• Maintain course, learner, personnel, and program records and issue logs; resolve routine matters and elevate significant or recurring issues.

• Coordinate onboarding, schedules, communications, documentation, and support for instructional personnel; flag workload, performance, or service concerns.
• Monitor learner support and facilitate online discussion forums and check‑ins as assigned. Advise learners on offerings, course selection, registration, completion, and policies; document follow‑up.
• Connect learners with University support and accessibility services. Escalate concerns requiring specialized assistance, formal review, or product evaluation.
• Provide Tier 2 support for escalated customer-service matters. Resolve complex course, registration, access, policy, and learner-support issues within assigned authority; document outcomes and elevate sensitive or unresolved matters.

• Track course activity, feedback, completion, service levels, grader activity, and student concerns; report exceptions to the K–12 Program Manager.
• Check post course launch content, assessments, communications, links, and course configuration against standards. Correct minor administrative or editorial issues and refer instructional, accessibility, multimedia, technical, or redevelopment concerns.
• Implement approved course and operational updates, monitor results, and coordinate with the Learning Experience Manager or other partners as assigned.