Workforce Consultant-Statewide

USA: | Customer Service | Full Time

21.25 - 21.25 USD per hour

Posted a week ago | Apply before August 5, 2026

Applications will be accepted through 11:59 PM MST on the posting end date.

The mission of the Idaho Department of Labor is to support individuals through career transitions, determine benefit eligibility, connect employers with workers and oversee tax and labor law compliance.

The UI Compliance Bureau has an exciting opportunity for two full-time UI Specialist's (Workforce Consultant). These positions are instrumental in administering and navigating Idaho's unemployment insurance tax and benefits programs. The ideal candidates will have strong oral and written communication skills, excellent problem-solving and organizational skills, a dedication to quality customer service, and the ability to work independently. These positions will work primarily in the UI tax division.

These positions may be located in the Pocatello, Twin Falls or Boise office. Locations will be determined after selection of the successful candidate.

Candidates who are fluent in both spoken and written English and Spanish are encouraged toapply, but
is not a requirement for this position
.

Applicants selected for this position will be required to pass a background check.

Applicants must be authorized to work for any employer in the United States. The Idaho Department of Labor is unable to sponsor or assume sponsorship of an employment visa.

Previous applications for this position will not be considered for this vacancy.

Example of Duties:

• Answer questions and provide assistance to business customers by phone and email.
• Provide customers with detailed and clear instructions on eligibility and regulatory requirements related to unemployment insurance tax filing, reporting, and payments.
• Conduct investigations and document information that is confidential and sensitive in nature.
• Determine and explain coverage for a variety of issues under the UI program.
• Issue written determinations and customer correspondence.
• Conduct daily activities using a variety of computer software applications.

MINIMUM QUALIFICATIONS:

You must possess the minimum qualifications below. Attach your resume and include your work history in your application. Your resume and work history must clearly reflect how you meet the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position.

• Experience conducting interviews and documenting information. Typically requires one year of experience OR six months of work experience conducting interviews and documenting information AND six credit hours of college coursework in which effective use of communications skills was clearly emphasized.
• Experience assisting emotional, difficult or confrontational people and individuals from varying socio/economic/cultural backgrounds. Typically requires one year of work experience assisting emotional, difficult or confrontational people.
• Experience determining and explaining eligibility or qualifications for programs and services. Typically requires at least six months of work experience determining eligibility or qualifications for programs and services.
• Experience preparing professional written communication. Typically requires six months of work experience preparing professional written communication, including the creation of letters and other correspondence OR six credit hours college coursework in related field.
• Experience using computer applications. Typically requires six months of experience using computer applications, including experience using Microsoft Office Suite.

The State of Idaho offers a robust total compensation and benefits package, including but not limited to:

• One of the top 5 retirement systems in the Nation (PERSI ) that offers a defined lifetime benefit at retirement
• 2 voluntary supplemental retirement plans including both pre-tax and Roth options
• Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)
• Life insurance for self, spouse, and children

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact  (TTY/TTD: 711), or email ada.coordinator ho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.