Patient Advisor

Overview

Join our team as a day shift, part-time, Sport and Spine, Patient Advisor in Pocatello, .

• Thrive:
  We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well‑being.
• People-First:
  We prioritize your well‑being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better:
  We use advanced technology to support our team and enhance patient care.

• Portneuf Medical Center (PMC) is a nationally recognized healthcare leader with 205 beds, serving as the region's Level II Trauma Center and tertiary referral hospital, and is home to the Portneuf Heart and Vascular Institute, Portneuf Cancer Center, Portneuf Medical Group, and Portneuf Air Rescue. PMC has a Level III neonatal intensive care unit, an adult intensive care unit, nationally recognized orthopedic services, a full suite of cardiac care, Center of Excellence recognized surgeons, imaging, primary and specialty care.

• Responsible for managing the financial process for patients of the clinic.
• Verify insurance benefits, obtain pre‑authorizations for services provided, submit appeals, and/or retro‑authorizations.
• Advocates and assists patients regarding the billing process, insurance terminology, and co‑pay and charity assistance.
• Researches billing and reimbursement practices for proper diagnosis coding, procedures, and treatment services.
• Works closely with the physicians, billing office, and HIM for accurate billing of patient services.

Job Requirements:

• High School Diploma or equivalent.
• Demonstrated experience with dealing with insurance payers, the pre‑authorization and denial process.
• Writing/editing skills necessary to produce appropriate documentation and communications.

Preferred

Job Requirements:

• Two‑year hospital and/or outpatient billing experience.