Ranch Hospitality Manager

Overview

No prior management experience is needed!
We want to train the right person who wants to gain experience and learn a ton about what great leadership looks like. You have to really care about people and be willing to learn and grow to do well in this job!

The Hospitality Manager is part of the core management team of our ranch and plays an important role with the planning, improvement, and future of the ranch. They lead the serving and housekeeping team. This position has potential to be a full time employment opportunity with benefits!

• Lead the Hospitality Team Members

• Oversees all aspects of a healthy, well functioning serving and housekeeping department

• Train on procedures, policies, and what it looks like to be a successful team member at Red Horse using the department manual

• Run team meetings

• Use the Ranch Mission Statement and Core Values to lead your team

• Be the example of what you want them to be

• Do follow up trainings at least once a week to address issues that come up

• Run daily check-ins to ensure proper communication and clarity

• Provide useful feedback throughout the season to all team members to help them grow and succeed at their positions

• Guide your team with any conflict resolution needed

• Grow yourself as a leader so you can better understand how to lead your team

• Talk with other department heads on any topics you may need guidance on

• Write schedules for housekeeping and serving team members and help find someone to fill in if something comes up

• Ensure that the team members are operating safely and in accordance with the Idaho Food Code

• Guest Experience

• Ensure all guests feel welcomed at all times

• Create harmonious environments in facilities that make guests feel at ease, comfortable, safe, and welcomed

• Watch for social cues to see if a guest is not having a good experience and correct issues

• Accommodate special requests made by guests

• Predict and exceed expectations

• Create moments guests will remember the rest of their lives

• Handle all conflicts with grace and respect

• Take other guest requests to appropriate team leader to be fulfilled

• Make sure all buildings and spaces leading up to buildings are beautiful and well kept. Reporting anything affecting the guest experience outside of Hospitality department to appropriate department leader.

• Help team come up with and implement ideas for our “Unreasonable Hospitality” program

• Administrative

• Inventory of all items and ordering

• Data entry using Google Drive

• Writing and re-writing team member work schedules

• Schedule self to work alongside team in various shifts

• Editing, printing, and copying needed documents and signs

• Staying in your department budget

• Research pricing on inventory items

• Schedule outside contractors for needed services

• Housekeeping

• Guardian of the cleanliness, comfort, and ambiance of the various facilities

• Oversee all procedures, tasks, and checklists regarding guest laundry, ranch laundry, the cleaning of lodge, cabins, and other facilities according to manual

• Re-Training as needed

• Complete housekeeping duties outlined in Hospitality job description

• Serving

• Oversee all procedures, tasks, and checklists regarding serving according to manual

• Re-Training as needed

• Complete serving duties outlined in Hospitality job description

• Help the kitchen manager oversee the bar operations

• Hiring

• Staying on top of applications that come in and punctual communications

• Scheduling phone calls

• Reading applications

• Documenting your notes on hiring platform

• Scheduling interviews

• Conducting Interviews

• Calling references

• Offering jobs

• Collect proper employment information from them

• Documenting start and end dates on Calendar and in Staff Google Sheet

• Arranging for arrivals

• Scheduling arrival tour of lodge and housing

• Ongoing communication with the team even before they arrive

• Other Responsibilities

• Report projects you need help with to maintenance

• Provide Social media content

• Perform small maintenance tasks yourself

• Decorations in lodge and cabins

• Some landscaping duties as needed

• Follow shut down and deep clean procedures for housekeeping and serving

• Organize various work stations and create systems to improve flow, efficiency, and tidiness

• Always be thinking of ways to improve…