Chief Information Officer

Job Description

The Chief Information Officer plans, manages, and participates in the daily operations of the City’s Information Technology Department to ensure secure, reliable, and efficient operation of computer, network, data, and voice/telecommunications systems. The City operates across multiple facilities and off-site locations, requiring integrated, responsive technology services to support municipal operations and public service delivery.

The Chief Information Officer supervises departmental staff and maintains hands‑on knowledge of current and emerging technologies, including networks, servers, cloud-based services, systems administration, artificial intelligence, cybersecurity, web and digital services, data management, program/project management, and analytics. The Chief Information Officer both leads and directly supports technology initiatives and operational needs across City departments.

The position reports to the Mayor and may be appointed by the Mayor and confirmed by Council. The Chief Information Officer must establish and maintain effective, collaborative, and professional working relationships with elected officials, department directors, City employees, vendors, and external partners. This position may be appointed by the Mayor and confirmed by Council.

The work environment is primarily a departmental office setting, with a generally moderate noise level.

• Department Leadership and Administration
  • Plan, organize, direct, and manage the operations of the Information Technology Department.
  • Supervise, train, evaluate, and discipline department employees in accordance with City policies and procedures.
  • Establish work priorities, assign workloads, and ensure departmental goals and performance expectations are met.
  • Maintain effective, collaborative relationships with elected officials, department directors, City employees, vendors, consultants, and the public.
• Technology Operations and Infrastructure Management
  • Oversee the planning, implementation, operation, maintenance, and security of:
    • Networks, servers, and cloud infrastructure systems
    • Desktop, laptop, and mobile computing, smart devices
    • Software applications and enterprise systems
    • VoIP PBX and telephone infrastructure
    • Fire alarm and security systems
    • Data transmission networks and off‑site facility technology
  • Monitor equipment and system performance; plan and budget for upgrades, maintenance, and replacements.
• Strategic Planning and Policy Development
  • Develop and recommend short- and long-term technology goals, objectives, policies, and procedures aligned with the City’s mission and strategic plan.
  • Evaluate emerging technologies, industry trends, and best practices to improve operational efficiency and service delivery.
  • Review and ensure compliance with applicable laws, regulations, and standards related to information technology and telecommunications.
• Cybersecurity, Systems Administration, and Data Management
  • Oversee and participate in cybersecurity measures, including system access, virus and malware protection, and user awareness training.
  • Perform or oversee systems administration, database management, and system updates/upgrades.
  • Maintain current knowledge of cybersecurity threats and municipal IT practices.
• Budget, Procurement, Contract, and Asset Management
  • Prepare, administer, and monitor the IT Department’s operating and capital budgets.
  • Ensure expenditures remain within approved appropriations and comply with City financial policies.
  • Oversee procurement of hardware, software, and data communications systems.
  • Participate in vendor negotiations; develop and maintain service agreements and contracts.
• Project Management and Departmental Support
  • Serve as project manager for major IT initiatives, system implementations, and upgrades.
  • Work with department directors to assess technology needs and requirements, evaluate alternatives, and recommend solutions.
  • Provide technical guidance, support, and troubleshooting to City staff for hardware and software issues.
• Other Duties
  • Perform other related duties as assigned.
  • Nothing in this classification restricts management’s right to assign or reassign duties and…